Learn to think like a C-suite executive
What do C-suite executives think about? And what are the best ways to communicate with them based on their style? We might assume that a credit union’s chief financial officer must be a linear [...]
News Archives
Building a better lending experience through integrations
Financial institutions are living in the age of the consumer experience. Failure to deliver high customer satisfaction will put any lender at a competitive disadvantage, making the importance of providing an experience worthy of a [...]
Global Women’s Leadership Network awards four scholarships
The Global Women’s Leadership Network (GWLN) awarded four scholarships to credit union industry women in May. As official GLWN members, they are provided with opportunities for professional development, networking and skill diversification. Additionally, in [...]
Interchange intel: Why expanding the Durbin amendment is bad for consumers
For years, NAFCU has staunchly opposed Section 1075 of the Dodd-Frank Act that established an arbitrary debit interchange fee cap and new routing requirements for debit cards. Coined the ‘Durbin amendment’ after Senator Dick Durbin, [...]
Get a confidence boost
Imposter syndrome. The confidence gap. For many women, these are all-too-familiar phrases. Even in an industry filled with accomplished, talented women, many of us admit to feelings of self-doubt that persist despite our education, experience [...]
Addressing fear around lending & why experience matters more than ever with Miriam Ackerman
Have you ever been afraid to take out a loan? Have you ever put experience ahead of price? Yeah, us too. It all comes back to that human element that drives everything, including the relationship [...]
Part 2: Death to overdraft fees? Not quite.
When a transaction exceeds the amount in the consumer’s account, financial institutions can allow the transaction to go through for a fee, called an overdraft fee. This is also often referred to as a [...]
Credit union trades applaud CFPB decision to supervise fintechs
The Consumer Financial Protection Bureau (CFPB)’s decision to establish supervisory powers over nonbank financial institutions will level the playing field and subject those companies to much-needed scrutiny, credit union trade groups informed the agency [...]
Financial inclusion, and credit unions’ mission to offer access for everyone
According to CUNA’s Abigail Truhart’s piece in CUNA News recently, the beating heart of the credit union movement and mission is standing up to inequities through financial inclusion. That message should be trumpeted [...]
Breaking down the drivers of home affordability
The cost of living is going up. The Bureau of Labor Statistics’ (BLS) April Consumer Price Index (CPI) rose 8.3% over the past year, higher than consensus estimates. From food, to energy, cars and [...]
Improve your member experience with a data-driven approach
Today, credit unions are working to adjust to an all-data-driven approach to drive business growth and improve service for members. And while digitalization has taken hold in nearly every industry, many credit unions are still [...]
Merge or die: The only options for small credit unions?
“Merge or die” was the clickbait headline of a recent trade journal article, and it did its job. It got my dander up enough to pen a response, which garnered positive feedback from other raging-mad [...]
Three credit union market perspectives – Q2 2022
Below I break down three key observations we’ve made in our latest Credit Union Market Perspectives Report. HELOC and equity loan balance growth primarily driven by Millennial and Gen Z borrowers market - Younger [...]
Economic Update discusses Q1 results, Fed’s next steps
CUNA Chief Economist Mike Schenk discusses the overall health of the economy, the Federal Reserve’s next steps, and the stock market in the latest Economic Update. “If you forced me to put a percentage [...]
ICYMI: Biden vows to ‘bring inflation down’ in new op-ed
President Joe Biden Monday published a Wall Street Journal op-ed outlining a plan to both lower costs for American consumers and tackle looming inflation concerns. Citing a multitude of challenges including the ongoing war between [...]