As leaders, we frequently face problems that approach suddenly and unexpectedly. In my time over the years, I’ve learned to expect the unexpected, and to always have a plan ready for any potential problem [...]
It was only a matter of time before the business community got fed up with Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra. After all, he has been notably aggressive in his policing of the [...]
Welcome to the CUInsight Minute, sixty seconds from our Community and Marketing Coordinator Alyssa Angurio with our favorite reads from the week. Mentioned: One growth strategy your credit union marketing is missing by BO MCDONALD, [...]
What's that smell? Something stinks! Oh ... it's the price of gas. I live in SC and I'll admit we haven't had it quite as bad as some other states, but it's still a drag. In [...]
Many credit unions find that a formal Primary Financial Institution (PFI) definition is an effective way to measure their most engaged, relevant, loyal, profitable, and “sticky” households (HHs). Whether formally defined or informally outlined, the [...]
IT must be nimble, resilient, and scalable. This is true now, more so than ever. As a result, we need to change the way we think about how we design IT systems and think more [...]
Fintechs are on the rise - and it’s easy to feel threatened by their growth in the industry. Traditional financial institutions should be devoting resources to consider fintech’s impact on the industry and [...]
CUNA wrote to the House Financial Services Committee Wednesday on several legislative proposals for its hearing on the long-term impact of high housing costs. “High prices and a low number of homes on the market [...]
The CFPB Wednesday issued an advisory opinion affirming that federal law often prohibits debt collectors from charging “pay-to-pay” or “convenience” fees, which are imposed on consumers who want to make a payment in a specific [...]
The credit union movement is an international phenomenon. Our training to become credit union development educators and African development educators (and Angela’s to become an international CUDE and advanced African DE) reinforced in our [...]
It’s simple: In financial services, customer data offers the most relevant services and advice. But, oftentimes, people use different financial institutions based on their needs – their mortgage with one; their credit card with another; [...]
According to the Federal Reserve, approximately 63 million Americans are either underbanked or unbanked. For the underbanked, specifically, even if they are a customer or credit union member they rarely if ever do business with [...]
The trend of moving to digital transactions that started during the pandemic shows no signs of slowing down. In the first quarter of 2022 alone, digital active users at Bank of America alone grew to [...]
The number of fraud and non-fraud disputes, or chargebacks, has spiked significantly in recent years, causing substantial processing delays and increased cardholder dissatisfaction. Mercator Advisory Group estimates that the number of disputes will rise to [...]
Your credit union’s website isn’t just a glowing brochure; it should be the hub of your marketing, an engine for growth, and a no-brainer investment, that makes a big difference in the bottom [...]
