Empathy can help us all in challenging times
It feels that we are experiencing a near constant state of change, unrest, and disruption. Yup, this is called life. If we objectively look back over the years and decades it would be difficult to [...]
News Archives
Invest in the indispensable in 2023: Yourself and your people
At CUES we’ve published a lot about how talent development can help credit unions overcome the Great Resignation. And while that situation of so many employees reconsidering the role of work in their lives—[...]
3 strategies to retain credit union employees
Each month from May 2021 through April 2022, more than 4 million Americans resigned from their jobs. Business Insider reported these figures based on their analysis of Bureau of Labor Statistics data. Even with inflationary [...]
Women in leadership positions in credit unions: Negotiating – change your mindset, change the outcome
Did you ever notice that when money, positioning or negotiating comes up in conversation, it almost always feels negative? Why is that? If you ask the “experts” they will tell you that it is probably [...]
CU Hero of the Year shares collaboration success
Mary Ann Pusateri, CEO of Partnership Financial Credit Union, appeared on CU Broadcast to discuss her Credit Union Magazine 2022 Credit Union Hero of the Year award. “I have to say having your peers vote [...]
Spending time assessing your current analytics maturity
Have you ever heard the phrase, “If you can’t measure it, you can’t manage it” over the course of your education, career, or both? While Peter Drucker was not necessarily referring to an [...]
Vehicle sales rise in June; NAFCU expects sales to remain muted, volatile
Total vehicle sales rose from 12.7 million annualized units in May to 13 million annualized units in June, with monthly sales levels down 16 percent year-over-year. NAFCU Chief Economist and Vice President of Research [...]
Three ways credit unions can satisfy members in a digital-first society
Leadership teams at most credit unions are seeing less contentment and satisfaction among members encountering digital banking environments that are five years behind what they get from today’s retail, travel and tech providers. Sound [...]
Increasing awareness, by the numbers
Credit Union Awareness made some key updates in 2022 to reflect its evolution. They started with the idea of making more consumers aware of credit unions, then moved to increasing consumers’ consideration of credit unions. [...]
A trick question
During my first job working for a prudential bank and credit union regulator, one of my early training classes posed the question of whether a credit union would prefer to be in a rising interest [...]
Time to outsource
Does the word “overwhelm” mean anything to your credit union team? This word seems to pop up quite a lot these days when it comes to our never-ending task lists. What would it mean to [...]
How to save your money for multiple goals
When creating a budget, it’s important to set specific, achievable goals. Then, you’ll want to prioritize those goals to determine how much you’ll contribute to each one. It’s not enough to [...]
Three ways to get new consumers (and retain them too)
Your credit union or community bank needs new members or customers. Every new account opened gives you a new opportunity for loan growth. I know it. You know it. But you’re losing consumers instead. [...]
Why it’s important for CUs to investigate DSP advertising
Demand side platform. Real-time bidding. Open internet. Cross-device targeting. Chances are, amid all of the vast and varied responsibilities involved in the day-to-day running of a credit union, you may not be familiar with these [...]
The technology behind rising fraud: What it means for credit unions
Consumer reports of fraud losses to the FTC increased by 70% from 2020 to 2021 (FTC). Technology is the power behind many of these fraud attacks. According to a survey by ID Insight and About-Fraud, [...]