News Archives

Customer service is not transactional

Customer service is not transactional

Imagine getting new business from a client 25 years after an arduous transaction. Now imagine you received that call without making an overt effort to acquire the business other than simply sending an annual Christmas [...]

Global Credit Union Podcast dives deep into ICU Day theme

Global Credit Union Podcast dives deep into ICU Day theme

Episode 16 of The Global Credit Union Podcast takes a dive into the theme for International Credit Union Day 2022: "Empower Your Financial Future with a Credit Union. The World Council of Credit Unions and [...]

Federal Reserve to launch FedNow payment network mid-2023

Federal Reserve to launch FedNow payment network mid-2023

Federal Reserve Gov. Michelle Bowman announced Wednesday that the Fed intends to launch its instant payment network – FedNow – by mid-2023, calling implementation a “high priority.”   The Fed described FedNow as a service that will “provide [...]

PODCAST: Secure IT asset disposition

PODCAST: Secure IT asset disposition

Like an old vacation photo, computers and other information technology (IT) equipment may become outdated, but their memories never fade. Even printers and data tapes not properly discarded can expose sensitive data such as Social [...]

Social media blitz #ILoveMyCreditUnion has stellar second year

Social media blitz #ILoveMyCreditUnion has stellar second year

For years, decades even, credit unions have asked the seemingly unsolvable question: “What is the best way to market the credit union brand?” For as much as the industry has grown and evolved since the [...]

Three social media strategies to increase engagement

Three social media strategies to increase engagement

In the classic movie “Ferris Bueller’s Day Off,” Ferris misses school to go on a series of crazy adventures. During one famous scene, Ferris’ economics teacher takes attendance and repeatedly calls, “Bueller? Bueller? Bueller? [...]

CUInsight Minute with Lauren Culp – August 19, 2022

CUInsight Minute with Lauren Culp – August 19, 2022

Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with our favorite reads from the week. Mentioned: Don’t let them fool you: Interchange legislation hurts CUs and their members. [...]

Excessive FCC restrictions could block important calls to consumers

Excessive FCC restrictions could block important calls to consumers

The Federal Communications Commission (FCC) should avoid imposing excessive restrictions on “non-conversational traffic,” CUNA and other organizations wrote to the FCC Wednesday. The comments were filed in response to a proposal involving methods to target [...]