Heartland Credit Union Charitable Foundation’s Executive Director, Andrea Robinson Fuentes, was frustrated. As the philanthropic arm of a multi-state league, her organization had a remit to improve the lives of millions of consumers—but [...]
Evergreen class action lawsuits are bringing increased attention to ancillary product refunds (such as GAP, Tire & Wheel, AD&D etc.) due when they no longer provide a benefit to the consumer. These lawsuits [...]
The NCUA should make it clear that more credit unions may use its recently announced simplified Current Expected Credit Loss (CECL) Tool, NAFCU said last week. “It is imperative… that as many credit unions as [...]
Thank you for tuning in to episode 144 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with [...]
The COVID pandemic was awful, but the one silver lining from where we sit is that credit unions have recognized the need to double down on digital transformation. From marketing to member services, credit union [...]
Most of us have been on the receiving end of a nightmare sales or service call. This could be from your financial institution, doctor’s office, car dealership, or any number of other businesses. While [...]
Mondays can be overwhelming. Maybe you're hit with a million requests at 8 am or maybe you're just looking at your calendar for the week and your anxiety is kicking in. Whatever the case, here [...]
Nine credit union Leagues representing 12 states were in Washington, D.C., last week for visits to Capitol Hill and other policymakers. Credit unions brought stories and data showing the power of the credit union [...]
The CFPB issued a request for information (RFI) Thursday stating the bureau is “asking for public input on ways to spur new mortgage products that help households.” The CFPB is asking for information on innovative [...]
There are always conversations about how credit unions can increase efficiency while improving member and employee experience. “Generating more efficiency and removing friction in our member experiences. Those overall topics have been around forever,” says [...]
In the ever-evolving era of online commerce, consumers have embraced a new form of payment at the purchasing page called “buy now, pay later”: drop 25 percent-or-so money down, then pay the rest in equal [...]
Fear is inevitable. Everyone has particular exchanges in life that are individually frightening for different reasons. As leaders in the workplace, it’s important to identify our own fears and discomforts, and utilize them as [...]
The NCUA’s Share Insurance Fund is in solid shape, with the agency’s equity ratio standing at 1.26% at the end of June, agency CFO Eugene Schied told the NCUA board Thursday at [...]
Chances are, amid all of the vast and varied responsibilities involved in the day-to-day running of a bank or credit union, you may not be familiar with these terms. But you should be. It’s [...]
We spend every day making suggestions to credit unions about what they should do with their websites and digital grand to meet their objectives. As we’re doing this, we start to notice our site [...]
