News Archives

What is a HELOC and how does it affect your credit?

What is a HELOC and how does it affect your credit?

A home equity line of credit (HELOC) is a popular way to pay for home improvements, major repairs or other big expenses. More than 1 in 10 U.S. consumers plan to apply for a [...]

Federal vs. private student loans

Federal vs. private student loans

Taking out any student loan is a big financial decision. If you’ve exhausted the amount of federal student loans you’re eligible for, you may be considering additional, private loans to bridge the gap. [...]

What parenthood teaches us about marketing

What parenthood teaches us about marketing

Marketing lessons are everywhere. Take parenting, for example. My wife’s sister, LeeAnn, and her daughter were in town for a brief visit last week. They stayed with us for a couple of nights. My [...]

Use data to design experiences that delight

Use data to design experiences that delight

In a recent article, I shared a couple of nightmare sales and service experiences. Both of these examples were true stories that the Lodestar team personally experienced. Even though those bad calls left us cringing, [...]

It’s not over until it’s over!

It’s not over until it’s over!

Those outside of the United States may not recognize the quote usually attributed to the baseball player Yogi Berra. Usually, this saying appears in the sports context to articulate the principle that something might happen, [...]

CUNA updates elections site in advance of November mid-terms

CUNA updates elections site in advance of November mid-terms

CUNA’s election tracking website has been updated to reflect races featuring credit union supporters for the Nov. 8 mid-term elections. The Credit Union Legislative Action Council—CUNA’s federal political action committee—have backed [...]

NAFCU writes to NCUA on proposed cyber incident reporting rule

NAFCU writes to NCUA on proposed cyber incident reporting rule

NAFCU Senior Counsel for Research and Policy Andrew Morris wrote to the NCUA to offer recommendations on the agency’s proposed rule establishing a 72-hour period for credit unions to provide notice of a reportable [...]

Good Governance: Recruiting members to your board

Good Governance: Recruiting members to your board

Finding potential candidates to serve on the board of directors is an ongoing challenge for many credit unions. Being proactive in your approach will help bring diverse perspectives and fresh voices to your board for [...]