News Archives

Leading with emotional intelligence

Leading with emotional intelligence

Nav Khanna joined $932 million asset First City Credit Union in Altadena, Calif., on June 1 as its new president/CEO. He comes to First City from Travis Credit Union in Vacaville, Calif., where he [...]

Between digital banking and members lies credit unions’ future

Between digital banking and members lies credit unions’ future

Many financial institutions and industry publications these days are fearing “the rise of fintech” and digital banking, overall. While we obviously view things a little differently at QCash –  we enhance the member experience by partnering [...]

Yeah but, why Africa?

Yeah but, why Africa?

This past weekend I had the pleasure of celebrating the 60th wedding anniversary of two amazing people. It turned into a small family reunion of sorts, with people coming in from all over the country [...]

Registration open for 2023 CUNA GAC, Feb. 26 to March 2

Registration open for 2023 CUNA GAC, Feb. 26 to March 2

Registration is open for the credit union industry’s premier advocacy event—the CUNA Governmental Affairs Conference (GAC). The in-person even returns to the Walter E. Washington Convention Center in Washington, D.C., February 26 [...]

Marketing should begin and end with data

Marketing should begin and end with data

Most, if not all of our credit union processes start with data. However, what I most commonly see in the marketing world is this process: Using data to build contact lists and then reaching out [...]