As delinquencies begin to rise, your institution may be evaluating your internal operations and expenses to help you determine potential costs and impacts of scaling your collections department, compared to outsourcing one or more aspects [...]
Thank you for tuning in to episode 145 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with [...]
Humanizing the digital customer experience has been one of the biggest trends in financial services over the past few years. Meeting customers on-screen and guiding them through their own personal journey aligns with today’s [...]
Whether you’ve jumped aboard the crypto train or are still cautiously waiting at the station, the best way to fortify your credit union and the security of your members is with Zero Trust Architecture ([...]
Credit unions are facing an uphill battle against changing member digital experience expectations, accelerated by widespread FinTech adoption. Keeping up with the competition continues to cause most institutions to invest in new digital infrastructures, but [...]
Attaching the Credit Card Competition Act to the Senate FY23 National Defense Authorization Act (NDAA) is inappropriate, CUNA Deputy Chief Advocacy Officer Jason Stverak wrote to all 535 Congressional offices Thursday. "The attempt to tack [...]
The Federal Housing Finance Agency (FHFA) Thursday held a listening session on financial technology in housing finance where NAFCU Senior Regulatory Affairs Counsel Aminah Moore provided remarks. During her remarks, Moore expressed support for further [...]
Debates involving data governance typically center around issues of privacy. What user data can be shared? Who should it be shared with? How do we keep our private data secure? These are uniquely human concerns―[...]
As the nearly 16,000 members of Bowling Green, Ky.-based-Service One Credit Union embark on their financial journeys, Director of Member Experience Elisabeth Lindsey is there to make these trips as smooth and seamless [...]
Mint Valley Federal Credit Union is a $23.6 million credit union nestled in Longview, the hub of Cowlitz County in Washington State, with a population just shy of 38,000 people. The city boasts [...]
Access to credit is the key to opportunity and upward mobility for millions of Americans, yet less than half of Americans have access to prime credit today. AI and machine learning are helping lenders identify [...]
A highly functional and performance-oriented headquarters is an impactful asset for a credit union. It will help the credit union stand out in the community, re-energize the organization and brand with a sense of pride [...]
Have you ever heard the term ‘executive presence’? Joel Garfinkle defines it as a catchall term for the charisma, confidence, decisiveness, and boldness that leaders often present. It’s true that a leader with a [...]
Welcome to the CUInsight Minute, sixty seconds from our Managing Editor John Pettit with our favorite reads from the week. Mentioned: The one place credit union leaders must focus right now by BO MCDONALD, YOUR [...]
In the late 90s you probably had a computer that was "so cool". You could log onto "the net" with that thing in less than a minute. Now it's 2022 and you've got a computer/[...]
