In 2021, the National Credit Union Foundation launched the Know Your Membership grant program: an opportunity for seven small credit unions to better identify, understand and serve their diverse membership. An earlier conversation with grant [...]
CUInsight Publisher & CEO Lauren Culp is joined by Mike Reuter, Executive Director at Worldwide Foundation for Credit Unions for a quick interview with just 3 questions about International Credit Union Day... Three questions: (0:[...]
The customer experience (CX) is one of the biggest factors impacting the success of today’s financial institutions. It’s also one of the biggest challenges banks face amid many uncertainties that make it difficult [...]
Targeting younger members is so common that you could say it’s ubiquitous, but the reasons why are often fuzzy. Gaining traction with this group in a way that benefits both younger people and the [...]
Although the chances of enactment this year are iffy—at best—Sen. Alex Padilla, D-Calif., on Monday introduced legislation that would allow all credit unions to expand their fields of membership into underserved areas. The [...]
Credit unions rely on Amazon Web Services (AWS) to modernize their infrastructure, meet rapidly changing customer behaviors and expectations, and drive growth through innovation. By improving security, optimization, and services, as well as enhancing member [...]
This is a call to action regarding a harmful consequence caused by the Military Lending Act, which impacts all credit unions. Recent actions at the federal and state level are driving this alarm, and we [...]
The right CRM provides an all-in-one solution that helps empower your employees and reduces the rework. Together, those results save time, cut costs, streamline processes, and put your members and customers first. What is rework [...]
We hear it every day. Credit unions are better than banks. We’re “People Helping People.” We’re “Not for profit, not for charity, but for service.” It’s all about the “credit union difference.” [...]
Credit Union AwarenessTM, which leads the industry’s only national and state-level consumer marketing program that generates awareness and engagement for credit unions, announced increases in membership in states where the program is launched. This [...]
On Friday, the White House released a comprehensive framework detailing responsible development of digital assets. The framework follows President Biden’s Digital Asset Executive Order and is the first government-wide approach to managing the risks [...]
CUES member Bill Vogeney, Ent Credit Union’s chief revenue officer and the usual writer of this column, has shared his positive views on our EntRANCE lender development program in the past. “RANCE” in the [...]
Modern consumers expect convenience and speed when purchasing products and using services. While banking has traditionally been an industry that depends on face-to-face transactions, a digital transformation in banking ensures that customers can enjoy the [...]
An anti-credit union Super Political Action Committee is urging bankers to financially support one House Republican, one GOP Senate candidate and Sen. Ron Johnson, R-Wis., in the upcoming mid-term elections. Friends of Traditional Banking (FOTB) [...]
Have you ever had a member who refused to make payments on a loan? You try and try to work with them and they just push you to your wit’s end? Well, suffer no [...]
