Purpose starts at the top
Before I get into discussing organizational purpose, I want to take a moment to wish all our service men and women a happy Veterans Day. Today we honor all who have served to protect our [...]
News Archives
The CUInsight Network podcast: Insightful data – Segmint (#45)
Thank you for tuning in to episode 45 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Merchant fraud threats grow: Is your KYC program keeping up?
Due to the unprecedented momentum of digital transformation, many credit unions are expanding their digital ecosystem to provide payments processing services to their merchant accounts. By functioning like a payment aggregator (PA), credit unions are [...]
Building connections in new member onboarding
Credit unions are becoming an increasingly popular choice, with 132.6 million members throughout the U.S. and counting. Credit unions have many opportunities to expand their member base and operations, but to reap the [...]
Did I make a big marketing mistake?
In 2008, as I was preparing for the early 2009 release of my first book, Gravy Wars | South Philly Foods, Feud & Attytudes, I began paying attention to the then new phenomena known as social [...]
CUInsight Weekly Minute with Robbie Young – November 11, 2022
Welcome to the CUInsight Minute, sixty seconds from our Associate Publisher Robbie Young with our favorite reads from the week. Mentioned: “Payment Services Hub”: What it means today by KRISTEN JASON, ALACRITI “Payment services hub” [...]
GOP nears House win, final Senate count still underway
Outstanding votes continued to flood in Wednesday, securing a slight lead for Republicans in the House. The Senate is still up in the air with the latest reports showing a slight lead for Republicans with [...]
CFO Focus: Ideas for staying afloat during the liquidity crunch
Credit unions have struggled to manage excess liquidity for the past couple of years. The pandemic forced them to grow their investment portfolios at near-zero rates as deposits ballooned and loan growth was tepid. Now [...]
Use the blockchain in lending
While credit unions are often focused on cryptocurrency as an asset—the purchasing and saving— Lamont Black believes they should be focusing on the platform it’s used on—the blockchain—and how they can [...]
Protect your youngest credit union members from ID theft and fraud
Identity theft and fraud affected one in 80 children this year, affecting nearly a million families, according to Javelin Research. Those most commonly victimized were younger than 7 years of age, and typically involved downloading [...]
Election ’22: Credit union wins, losses and undecided races
Anyone looking for true clarity from the House and Senate elections on Tuesday most likely was temporarily disappointed. “It’s almost clear as mud,” Jason Stverak, CUNA’s deputy chief advocacy officer, said, in a [...]
How switching to ATM outsourcing benefits financial institutions
Because ATMs are an expense and take up a lot of staff time, many FIs are turning to outsourcing to save money and free up employee resources. Some institutions are choosing outsourcing because it helps [...]
Credit union champions find success on election night
It’s been a very busy week for credit unions, starting with the credit union champions around the country that had a successful night in Tuesday’s mid-term elections. CUNA, the Credit Union Legislative Action [...]
The future of branches: What consumers want
Tired of hearing about “new normals,” “unprecedented” changes, COVID lockdowns and regulations’ effects on our society? The truth is most of the so-called COVID shifts were already taking hold. The pandemic response merely sped up [...]
Navigating the new overdraft and NSF landscape
Over the past year, significant changes to eliminate or modify overdraft (OD) and non-sufficient funds (NSF) fees were implemented by the largest financial institutions in the U.S., quickly transforming the competitive landscape. Fourteen of [...]