This way to a Disney-level sales culture
It was the fall of 1999, and instead of starting my sophomore year in the classroom, I was spending the semester working in merchandise on the Walt Disney World College Program. At the end of [...]
News Archives
The CUPP | Episode 9: Fintech frenzy—A discussion with NCUA board member Rodney Hood
Join NCUA Board Member Rodney Hood in a discussion about the importance of building strategic partnerships with fintech companies to provide products and services to your members. Explore how the NCUA is thinking about fintech [...]
Fortune favours the brave: Entrepreneurialism in fintech
Creating a startup in any sector is a challenge. But given the level of technology, regulation, and specialist knowledge required, creating a successful business in the fintech space is even more complicated. But thanks to [...]
3 Questions with JMFA’s Cheryl Lawson
CUInsight Publisher & CEO Lauren Culp is joined by Cheryl Lawson, EVP of Compliance Review at JMFA for a quick interview with just 3 questions about about overdraft & courtesy pay... Three questions: (0:42) [...]
Strategize to stabilize (your balance sheet in a liquidity crisis)
While the backend of 2022 has brought us post-covid, a new onset of struggles, by way of inflation and a (presumable) recession, have emerged. The economy is seeing some of its greatest challenges globally since [...]
Relational scoring is making credit scores obsolete
An estimated one in four American adults remain underbanked in 2022, defined as underserved by the traditional mainstream financial system while often relying on abusive alternative financial service influences as predatory payday lenders and check [...]
Leaders in Lending | Ep. 86: Expanding digital service to members
Delivering the best member service at credit unions was once totally dependent on face-to-face relationships, and while that is still important today, the digital transformation has upended what constitutes personalized service. The balance between a [...]
Conservative think tank calls for end to CU tax exemption
The American Enterprise Institute, a conservative think tank, is calling for the end of the federal income tax exemption that credit unions now receive. “In addition to the major proposals, our reform would simplify the [...]
How to motivate your employees into 2023!
How in the world is it December?! I feel like I ask myself that every December. The important thing is that we've made it through another year. How was the year for your team? Better [...]
What do CU staff have in common with auto workers?
When we think about automation changing the way people work, the first image that usually comes to mind is an automobile worker in Detroit going from assembling a car themselves to supervising a robot that [...]
Payment trends during the 2022 holiday season
The holiday season is already here, and there is much speculation about how this year’s events will affect the traditional economic impact of this time of year. Here are the payment trends we expect [...]
10 questions for an effective content marketing strategy
Many companies and credit unions are posting to their blogs and social media channels. Why? Because companies with blogs produce 67% more leads per month than companies that don’t, according to Demand Metric. Dollar-for-dollar, [...]
Credit unions face systemic challenges refinancing small loans
Credit unions are consistently willing to refinance small balance loans, but face systemic challenges to refinancing those loans, CUNA wrote to the Consumer Financial Protection Bureau (CFPB) in response to its Request for Information on [...]
NAFCU secures key wins in 2022, continues advocacy
As credit unions’ voice in Washington, NAFCU strives daily to provide the industry with unwavering federal advocacy, award-winning compliance assistance, and top-rated education resources. With the support of credit union members, the association secured several [...]
Why your credit union strategy is failing
You had the best of intentions. You worked hard all day and had great conversations. You identified the strategies and tactics for the next year. But here you are, once again with a credit union [...]