Easy ways to be respectful in the office
You don't have to be the nicest person on the planet to be a good, respectful co-worker. Here are three subtle ways you can convey respect in the office… Timely responses: Think about how you [...]
News Archives
4 rules for using dashboards to improve data quality
Dashboards are an important tool for uncovering potential data quality issues. Data quality is a key issue for most organizations today that rely on data to understand customer behavior, dissect trends, and make predictions. Implementing [...]
Untouchables in the office: Working parents?
I have been a working mom since 2011. In those years, I have made a lot of choices: I left my five-week old to travel to Scotland for a conference. I spent 18 days just [...]
Audits uncover a frequently overlooked compliance task among consolidating credit unions
More credit union compliance teams are dealing with mergers today than a year ago. In the third quarter of 2022 alone, the NCUA approved 58 mergers. That’s a nearly 35-percent jump over the 43 [...]
CUNA economics: ‘Fed signals more increases for 2023’
CUNA Senior Economist Dawit Kebede issued the following statement following the Federal Reserve meeting Wednesday: “The Federal Reserve Open Market Committee (FOMC), as expected, raised the federal funds rate by 50 basis points, increasing the [...]
NAFCU writes to HFSC ahead of CFPB oversight hearing
NAFCU Vice President of Legislative Affairs Brad Thaler wrote to the House Financial Services Committee (HFSC) ahead of today’s CFPB oversight hearing. In the letter, Thaler expressed NAFCU’s “thoughts on some current issues [...]
NextGen Know-How: Facilitating A meaningful, conversational evaluation meeting (that you and the employee don’t dread!)
In my last column, I shared best practices for writing an effective annual performance review. In this post, I will provide strategies for making the evaluation meeting more comfortable, conversational, and meaningful. Most performance evaluation [...]
Real-time payments are ubiquitous: Is your business ready to accept real-time payments?
As instant payments grow worldwide, so do the opportunities for fraudsters to strike. In a recent webinar with Alacriti, Mark Majeske, Senior Vice President of Faster Payments at Alacriti, and Brian Riley, Co-Head of Payments [...]
Finding joy in our journey
Time. It's simple but it is so important. Leaders have the unique ability to control their time. That's why it's so important to replace 'I didn't have time' to 'that project wasn't a priority'. Then [...]
Leaders in Lending | Ep. 88: Strategic community investments by credit unions
Many credit unions offer traditionally underserved members an advantage in not just banking, but financial planning. One crucial asset they can offer is financial education, providing not only a way to manage their money but [...]
CFPB proposes ‘public rap sheet’ for nonbank financial firms
The CFPB on Monday proposed requiring nonbank financial firms to register with the agency when they are subject to consumer protection agency or court orders. The registry, which one consumer advocate called a “public rap [...]
Converting from a state to a federal charter
Occasionally NAFCU will receive questions from credit unions regarding converting from a state to a federal charter. If your state-chartered credit union ever makes this decision, I’ve included some helpful information below that may [...]
From transaction to interaction: Leveling up the member experience
Credit unions aren’t particularly known for being creative, trendy, or even technologically advanced. And, for the most part, they don’t have to. Members typically want an institution that can service their needs easily [...]
ATM outsourcing brings surprising benefits to credit unions
Mobile banking usage has soared. Branch traffic has slowed. Younger account holders are increasingly unpracticed at human interactions and are reliant on technology. It’s hardly a surprise that many credit unions are reimagining how [...]
Two ways to make the most of your credit union talent
It’s getting increasingly harder to find and retain top talent. We all want to make the best decisions, and everyone is competing for the best workers. On top of that, it can be tough [...]