Buddy Gill announces retirement
One of Buddy Gill’s favorite stories to tell credit union audiences is about his time as a congressional intern. The chief of staff pulled him into an office and said, “There are three things [...]
News Archives
Rating examiners for a stronger cooperative system
Net promoter scores. Five-star Yelp ratings. Uber driver feedback. Multiple processes measure customer satisfaction. Especially where consumers have a choice of service. But there are few examples tracking the interactions between those exercising authority and [...]
Banks seek digital transformation via fintech collaborations
With the top strategic priority in banking transformation continuing to be to improve the digital banking experience of current and prospective customers, there is an increased focus on efficiently opening and onboarding new relationships, deploying [...]
The 52-week social media challenge
Have you heard of the 52-Week Savings Challenge? It’s a pretty popular resolution idea in financial circles this time of year. It asks people to save one dollar during week one, two dollars during [...]
Wealth management leverages digital to engage consumers in era of massive wealth transfer
The events of 2020-2021 accelerated the digital transformation of the financial industry. 2022 saw geopolitical volatility and economic uncertainty challenge conventional wisdom. A consumer banking industry famously resistant to digital transformation found ways to remain [...]
6 best digital marketing solutions for credit unions
Like many other industries, digital transformation in credit unions has completely altered how business is conducted. In order to stay competitive, credit unions must have a digital marketing plan that makes sense for the business [...]
The CUInsight Experience podcast: Dan Berger – Built for this (#151)
Thank you for tuning in to episode 151 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied has over 40 [...]
Three common IT projects in the new year
As we embark on a new year, our team explored key areas of focus for credit unions as they continue on their digital transformation journeys. Too often leaders believe that digital transformation is a finite [...]
Cultivating more human workplaces in 2023
As we look ahead to the coming year, it will be challenging as leaders. But we believe that by focusing on the fundamentals we can create engaging workplaces, be change agents, build trusting cultures, and [...]
Overdraft, Section 1071 items on Unified Rulemaking Agenda
Federal agencies released their latest Unified Rulemaking Agenda this week with several items of concern to CUNA. The agenda includes actions the agencies plan to take in the near or long term but is not [...]
Auto sales dip again in December
Total vehicle sales fell slightly from 14.1 million annualized units in November to 13.3 million annualized units in December, with monthly sales levels up 4.7 percent year-over-year. NAFCU Economist Noah Yosif analyzes [...]
Diversity Insight: Kinecta FCU’s partnership with Spicy Green Book supports overall DEI initiative
Two of the cornerstones of the credit union movement are a focus on community involvement and providing equitable financial services. Credit unions were created to serve local communities, especially those who have been overlooked and [...]
Welcoming the 118th Congress
CUNA, Leagues, and credit unions visited Washington, D.C., this week to welcome the members of the 118th Congress. We worked hard to ensure a credit union friendly majority in this Congress, and we’re [...]
Logos and taglines and brands…oh my!
Oh my indeed! These three words are simple to understand on the surface, but they’re as deep as an ocean once you put them into practice. You might be thinking, “How are some fancy [...]
Optimize your outsourcing efforts: Vendor management best practices
For many financial institutions, outsourcing critical and time-consuming collections efforts is key to saving money and reducing the strain that comes with hiring talented collections teams, especially in a historically tight labor market. Taking advantage [...]