When members come into your branch, you certainly are trying the best you can to give them a pleasant and productive experience. Is that also true for members who engage with your credit union website? [...]
In today’s ever-changing environment, leaders among credit unions understand the important role analytics plays in maintaining a competitive advantage. Although many understand the significance, credit unions still struggle to gain access to these insights. [...]
They rely on you. Every day. Every month. Every year. Your employees. Your members. Your community. Your board. Whether you’re a $100M CU, $3.7B CU, or $10B CU, the pressure for CEOs is [...]
If I had a dollar for every time the word “risk” arises during DEI discussions, I’d be a wealthy individual. In this context, risk typically is offered up as a reason not to pursue [...]
The Consumer Financial Protection Bureau (CFPB) published its proposal on credit card late fees in the Federal Register Wednesday with comments due May 3. CUNA has called on the CFPB to release the Federal Reserve [...]
Yesterday, the Senate Banking Committee held a hearing to discuss with regulators the Silicon Valley Bank (SVB) and Signature Bank collapses, which occurred earlier this month. Federal Deposit Insurance Corporation (FDIC) Chair Martin Gruenberg, Federal [...]
During OnBoard’s ATLAS Leadership Series, technology pioneer and IBM Fellow Emeritus Nick Donofrio explained the mindset leaders can adopt to spur continuous improvement. A prolific board director, Donofrio recently published a memoir called, “If [...]
From comedy to news, sports, true crime, and finance, there’s a podcast for everything. But there might not be a podcast for your credit union—or the niche your credit union is capable of [...]
From credit union consolidation to lingering “Great Resignation” trends, several market realities are pushing leadership continuity toward the top of the list of credit union priorities. Add to those realities inclusion of succession planning in [...]
In 2021, loan repayments were at a historic high; by mid-2022, the tables had turned — what happened? To get to the bottom of this alarming shift, Upstart created the Upstart Macro Index (UMI), a precise, [...]
Today’s consumers feel less financially secure than ever before. From rising interest rates and runaway inflation to job losses and bank failures, members are looking to their credit unions as beacons of stability among [...]
Happy Wednesday, Compliance Friends! It was nice seeing some of you a couple weeks ago at Compliance School! Recently I’ve received a couple questions regarding participation loans, so I figured it would be a [...]
In the wake of the Silicon Valley Bank failure, the message from credit unions everywhere was that their members’ money was safe with them. The reason they can say this with such confidence is thanks [...]
Meeting compliance standards is an ongoing concern for financial institutions. Over the last 15 years, ATM management has significantly added to those headaches. Changing requirements, additional mandates, and liability updates have created a need for [...]
Love it or hate it, cross-selling is a big part of every credit union. It’s how people discover what you offer. It’s also how your CU grows. However, both members and employees have [...]
