Although few would argue that credit unions represent a trusted brand, trust itself is on shaky ground. Nerve-wracking bank collapses aside, financial institutions have been struggling for years to pin down precisely what it takes [...]
Have you noticed how ticked off people are lately? You see it everywhere. In restaurants. In stores. In traffic. People are just more and more grumpy. The reality is the current landscape of our society [...]
When building their customer experience, banks have traditionally started with brick and mortar before expanding digitally. What if banks approached the digital experience first? Jenna Stricker, Director of Digital Lending at nbkc bank, shares the [...]
After helping hundreds of credit unions get unstuck over the last 15 years, I’ve started to notice and document trends. How did this credit union get stuck? What was the pivotal point that got [...]
It is considered a rite of passage into adulthood for young Americans when they graduate high school. Leaving that nest of protection and going out in the world to create your own reality, fulfill your [...]
For over a decade, low Fed and prime rates have meant credit unions could maintain fixed loan rates without much squeeze on profit margins. Now, as these rates continue to rise, credit unions might consider [...]
With so much change within payments in recent years, there has been a corresponding change in the amount of regulatory scrutiny and considerations for fraud prevention. In particular, existing fraud prevention systems must be augmented [...]
Many credit unions struggle to manage the NCUA regulation that requires credit unions to have a Chief Information Security Officer (CISO) whose role is separate from the IT team. As with many other IT roles, [...]
CUNA and the Alaska Credit Union League filed an amicus brief with the Alaska Supreme Court in support of Alaska USA Federal Credit Union’s claim to surplus funds from a nonjudicial foreclosure sale of [...]
Total vehicle sales declined in March, falling from 15 million annualized units in February to 14.8 million units, with monthly sales levels rising 9.2 percent year-over-year. NAFCU Economist Noah Yosif analyzes the data [...]
The U.S. is facing a financial health crisis. For the first time since 2018, the percentage of people in the U.S. considered financially healthy decreased from 34% in 2021 to 31% in 2022, [...]
Direct-deposit relationships are not as sticky as they used to be, with technology making it easier for people to switch the account where they send their paycheck. Companies like Pinwheel and ClickSwitch are turning what [...]
The Consumer Financial Protection Bureau (CFPB or bureau) released a policy statement outlining the elements of abusive acts or practices and offered a framework that may help credit unions identify practices that may fall under [...]
It’s a statistic we’ve heard on newscasts and in any number of settings over the past few years. More than 40% of Americans would struggle to find the funds to pay an unexpected $[...]
Your credit score is calculated based off the information in your credit report. To create your credit score, the information is broken down into different categories or factors. These factors may be weighed differently based [...]
