RSA Conference 2023 returned to its pre-pandemic pandemonium. Attendance seemed to have returned to around 50-60,000 attendees, streets were packed, and restaurants were all but sold out or booked for corporate functions. Walking the [...]
With issues such as climate change and social inequality at the forefront of public discourse, consumers are looking to do business with companies that align with their values and are committed to making a positive [...]
I wrote last week about how to best manage your time. We’re all busy – with emails, meetings, and regular tasks taking up our work hours, plus trying to balance the time in our personal [...]
Welcome to the CUInsight Minute, sixty seconds from our Director of Learning & Client Support Linda Lafortune with our favorite reads from the week. Mentioned: Maximizing personalized journeys and ROI through marketing automation by BEN [...]
Do your brand and your branches tell a story that your members want to hear? Picture a group of professionals, whether in a SEG or local industry you want to reach. I’ll use healthcare [...]
Imagine a world where every credit union member receives personalized financial advice, in the channel they prefer, with tailored product offerings, and timely, relevant communication that addresses their individual needs and challenges. Utopia right? This [...]
If your credit union has a monetary incentive program in place, how do you think your employees would score the following question: “Our incentive program motivates me to want to produce more.” A fundamental principle [...]
The Consumer Financial Protection Bureau’s (CFPB) credit card late fee proposed rule is a “gross deviation from the Bureau’s standards for issuing policies grounded in sound and relevant data,” CUNA wrote Wednesday. The [...]
NAFCU Vice President of Regulatory Affairs Ann Petros called on the CFPB to rescind its proposed rule to reduce the credit card late fees safe harbor, outlining more than 20 pages of concerns about the [...]
May is Mental Health Awareness Month. It’s been observed in the U.S. since 1949 and was started by the Mental Health America organization. I recommend visiting the group’s website. It’s full [...]
The auto industry is racing into the future — whether it’s the surge of electric vehicles in the current market or the promise of self-driving cars one day taking it over. That means auto lenders [...]
If you feel like debt is weighing you down, but you want to build up some savings, too, you’re not alone. Our quarterly Consumer Pulse shows that, despite challenges to household budgets, some people [...]
When you promised to love your spouse “until death do us part,” you didn’t expect that day to arrive when it did. You’re not alone. During a recent 12-month period, 69 percent of [...]
Core conversions are what you might call a necessary evil. Without them, your credit union or community bank stays stuck in the past…something you can’t afford to do. But implementing them is a [...]
Proper forms maintenance is a critical aspect of credit union operations, yet it is often overlooked. In this blog post, we’ll explain why maintaining up-to-date forms is essential for credit unions and provide some [...]
