News Archives

A pop quiz on CEO succession planning

A pop quiz on CEO succession planning

How much do you know about CEO succession planning? Take a quick three-question pop quiz to test your knowledge of CEO succession planning now! Question 1: Approximately how many people in the United States will [...]

When your ego is your enemy

When your ego is your enemy

When new leaders come into an organization, it can cause a lot of fear. It's important to keep your head down and worry about what you can control. Today, I'm joined by Bob Quick, a [...]

Impacts of closing a service facility

Impacts of closing a service facility

As member-owned financial institutions, a credit union’s field of membership (FOM) is crucial. The FOM sets the rules for who may join the credit union, and therefore receive services from the credit union. While [...]

How Gen Z pays their bills

How Gen Z pays their bills

Bill pay is an important part of attracting and retaining members. Almost half of consumers have stated that online bill pay is the reason for choosing a primary financial service provider. Bill pay is quickly [...]

USAID extends economic inclusion project through May 2026

USAID extends economic inclusion project through May 2026

The United States Agency for International Development (USAID) this month extended the flagship project of its Venezuela Regional Response Program through May 2026, awarding $14 million to World Council of Credit Unions (WOCCU) to continue [...]

What is APR?

What is APR?

When it comes to managing your credit health, understanding how credit cards work is important. Credit cards are a popular credit product for consumers. According to TransUnion’s latest Consumer Pulse Study, of those who [...]

What makes a great credit union brand?

What makes a great credit union brand?

A class of goods identified by name as the product of a single firm or manufacturer or a characteristic or distinctive kind. That’s the tired definition of brand from Merriam-Webster. That’s fine, and [...]

Marketing lessons from Star Wars

Marketing lessons from Star Wars

May the 4th be with you! That’s right everybody…it’s Star Wars Day! No matter what era you prefer (prequels, originals or sequels), you can’t argue with the immense cultural impact of [...]