Despite the Consumer Financial Protection Bureau (CFPB) labeling courtesy pay/overdraft protection programs as “junk fees,” some of the biggest proponents of these services are members, finance leaders say. “Our members are low income, and [...]
In service industries, a provider keeps tabs on their existing and target clients. Why? To maintain a line of sight into their client’s evolving needs and to serve them accordingly. Credit unions are service [...]
You’ve probably heard that saying, “The devil is in the details.” And just as the devil can seriously mess up your life, marketing details can seriously mess up your credit union or community bank. [...]
DCUC worked with the National Association of Federally-Insured Credit Unions (NAFCU)in sending a joint letter to the NCUA Board. In the letter, we ask the NCUA to amend the definition of “qualified charity” as [...]
The world of automation is fully upon us. We as humans want things faster, quicker, and cleaner, with trust in actions taken by computers. All too often, we see in the movies lighting speed actions [...]
A recent BAI report found that the majority of millennials and Gen Z do not bank at a single institution, as opposed to Gen X and baby boomers. And while 22% of Gen X and [...]
Indirect auto lending has been on a wild ride in recent years. The pandemic and recession worry resulted in ups and downs in all aspects of car loans - from demand, prices, and employee and [...]
Do you hear that? It’s the sound of buzzwords flying by, alarming American consumers with phrases like “too big to fail” and “crisis.” Or is it the sound of frustration as the average American [...]
Credit unions and business partners came together to help raise over $59,000 for Children’s Miracle Network Hospitals (CMN Hospitals) at the Credit Union Miracle Day’s Annual Charity Golf Classic. More than 120 [...]
New home sales increased 4.1 percent in April to 683,000 annualized units, while sales in March were revised down 27,000 units. Compared to last year, April’s sales were 11.8 percent [...]
“Guilty until proven innocent.” Not a phrase one usually thinks of when discussing credit union cybersecurity practices, but those four words offer a simple introduction to the philosophy behind zero-trust architecture for information and technology [...]
Communication style is biggest difference between generations in the workforce, and many employees find it difficult to communicate with co-workers not in their age group, according to Amanda Bardonner, vice president of strategic accounts at [...]
People are a lot more comfortable discussing mental health, these days, and we think that is a good thing. Not just for employees who benefit from improved states of mind, but also for employers who [...]
According to Forbes Magazine, the global AI market is expected to grow by more than $500 billion between now and 2030, according to various studies. IDC, a market research firm, predicted that the AI market [...]
Maybe you think your consumer experience is fine. Or maybe you know something is wrong in a general sense but don’t know the specifics. Whichever it is, conducting mystery shops reveals hidden mistakes impacting [...]
