Small businesses, much like local financial institutions, are heavily invested in the communities they serve. Their success is dependent on local customers. And these businesses often look to their local bank or credit union to [...]
“The Great Resignation,” “Quiet Quitting,” and “Bare Minimum Mondays” are just a few of the workforce phrases we learned, heard, and worked with over the past several years. They compelled managers, leaders, and organizations to [...]
CUNA and other organizations support the Federal Communications Commission’s efforts to identify and implement solutions to stop bad actors from sending fraudulent texts, CUNA wrote to the FCC Wednesday. CUNA’s comments were sent [...]
The CFPB Tuesday released an issue spotlight on how chatbots used within the financial services industry may impact the customer service experience. The bureau found AI chatbots are increasingly being used by financial institutions for [...]
Many industries are experiencing an interesting shift toward flatter organizational structures. The financial services sector is no exception. With fewer levels of hierarchy, the thinking goes, there is more room for autonomy. This creates space [...]
As a credit union leader, it can be easy to become complacent when things are going ok. We’re comfortable. We know what to expect. The problem with the known is that it is only [...]
A charge-off on a credit report is a negative item that appears on an account when a creditor writes off an unpaid debt as a loss. When a borrower fails to make payments on a [...]
Social media is a shifty animal. It’s constantly changing. If it were in a zoo, the researchers would have no idea what to do with it. But shifty or not, your credit union or [...]
Since it is probably illegal to break a tie by cage match, credit unions need other ideas to employ when a board of director election ends in a tie. Feeling nostalgic, yet? Same. Your nominees [...]
Technology is revolutionizing the world. With continuous iterations of tools and processes, people juggle between implementing with careful consideration and jumping head-first into large-scale digital transformation projects. How can banks pragmatically embrace these digital advancements [...]
Advancements in machine learning and artificial intelligence (AI) have led to the emergence of revolutionary technologies, such as generative AI. At Laserfiche, we believe that generative AI has the potential to fundamentally alter how people [...]
As we navigate the digital age, the financial sector finds itself at a crossroads. Constant innovation, previously an advantage, has transformed into a necessity. In particular, credit unions must adapt and leverage new technologies to [...]
More than 20% of U.S. retail purchases are expected to take place digitally by 2026 according to Insider Intelligence. This reflects consumers’ rapidly increasing comfort with digital payment methods. Some of the most popular [...]
For credit unions, it’s no secret that technology is transforming our industry. We all know how important the digital experience is for serving our members, attracting new members, and staying competitive with banks and [...]
The Credit Union League of Connecticut praised the State Legislature for its overwhelming approval Tuesday night of a bill making financial literacy education a requirement for all seniors graduating high school in 2027. The legislation [...]
