Purposely pivot and prosper
Seeing smaller credit unions merge frustrates me. I believe a majority of mergers could be avoided if credit union leadership had decided to strategically pivot at the right time. Of course, there are mergers that [...]
News Archives
CUNA files SCOTUS brief supporting CFPB under appropriations
CUNA, the American Association of Credit Union Leagues, and National Association of Federally-Insured Credit Unions filed a brief with the U.S. Supreme Court Monday in Consumer Financial Protection Bureau (CFPB) v. Community Financial Services [...]
Elevate CU advocacy at NAFCU’s Congressional Caucus
NAFCU’s largest advocacy event of the year – Congressional Caucus – is just two months away. The conference amplifies the industry’s voice by gathering hundreds of credit union leaders in Washington, D.C., to connect [...]
Achieve triple-bottom-line returns through relevance
Credit union executives must activate the significance of “relevance” as critical to the sustainability of the cooperative, not-for-profit business model. The question we must ask is “How are you incorporating it into strategy?” Increasing your [...]
‘Something greater is always possible’
"What else is possible?" Devin Henderson believes successful people, leaders, and teams consistently ask themselves that question. The motivational speaker spread the message that "something greater is always possible" to CUNA Management School students Monday [...]
Revolutionizing the credit union call center: How to go from a service to sales model
It's no longer enough for credit union contact centers to simply answer questions and resolve issues. To remain competitive and ensure sustained growth, credit unions need to transition their contact centers from mere service providers [...]
What’s new (and used) in auto finance
New and used car prices, sky-high interest rates and the looming impacts of inflation. Director of Finance Company Markets, Suzi Straffon, breaks down the latest trends in Auto Finance.
Tactics from a nail-biter merger that every bank marketer can use
As in many get-out-the-vote campaigns, the focus was on a small group deemed likely to decide the outcome. But the voters in this case were not picking a political candidate. They were deciding whether to [...]
You are the reason your team can’t make decisions
“Why can’t my team handle anything without me?” This is a question I hear a lot in my work with credit union leaders and through credit union strategic planning events. It’s a question [...]
The great credit union marketing scam
There is a word that describes credit union leaders who have succumbed to the popular and very alluring notion that ‘the more people we can reach with our credit union marketing, the more we can [...]
Update your talent strategy for remote & hybrid work
CUES is a pioneer in offering flexible and remote work options—we’ve had “telecommuters” since the late 1990s. Our first telecommuter—as remote and hybrid workers were called back then—asked for and received [...]
Success with succession
In May I had the very good fortune of attending CUES CEO Institute II, a weeklong program focused on organizational effectiveness. One of the topics presented in this impactful leadership learning journey is understanding unconscious [...]
CUNA releases study on true impact of interchange regulation
As big box retailers push Congress to impose more government mandates on card payment systems and interchange, a new study reveals the continued negative impact of interchange legislation on consumers, small businesses, and financial services [...]
June jobs report provides ‘mixed signals’
New data from the Bureau of Labor Statistics revealed 209,000 jobs were added in June, with a decrease in the unemployment rate to 3.6 percent. NAFCU Chief Economist and Vice President of Research [...]
Mentoring program builds bridges among diverse women
It was a sunny spring afternoon in 2022 when Jed Meyer, president/CEO of $327 million St. Cloud Financial Credit Union, St. Cloud, Minnesota, first saw a post on LinkedIn from Montana’s Credit Unions’ [...]