Strategic planning isn’t just a day on the calendar. It’s not something to take lightly or something to do halfheartedly, either. Why? Because good bank or credit union strategic planning is like a [...]
Microsoft has issued a warning about an active phishing campaign that lures users into opening Microsoft Word attachments sent via email. Microsoft first identified the campaign in June 2023. The attackers, a Russian cybercriminal group [...]
Your enemies are at the gates. Maybe you already know that. Maybe this is old news by now. But it’s worth specifying exactly how close they are to tearing down the walls, pouring in [...]
When it comes to data, quantity is almost as important as quality. It is through the massive amount of labeled data that platforms such as ChatGPT are possible. What could credit unions achieve if they [...]
As I travel around our great land and abroad visiting and interacting with credit unions, business organizations, retail outlets, airlines, restaurants, hotels, and a host of other “service providers” what is it I most often [...]
Credit unions cannot match the sheer number of bank branches but stand ready, willing, and able to help reverse the negative trends that for-profit banks have put into motion, CUNA wrote to a Senate Banking, [...]
The CFPB Tuesday ordered Bank of America to pay over $100 million to customers for “systematically double-dipping on fees imposed on customers with insufficient funds in their account, withholding reward bonuses explicitly promised to credit [...]
When I became a member of my first credit union, I had no idea I would still be a member 20 years later. To be honest, at the time I was probably too young to [...]
This sentiment is thought to be a result of banks closing branches and adopting more impersonal solutions such as telephone banking, automation, and chatbots. Key findings from the study reveal that 46% of banking customers [...]
Application programming interfaces have been around for more than two decades, but their importance is only growing, at least according to 88% of IT banking executives in a report done by Mckinsey. That’s not [...]
From his position as Product Manager at Umpqua Bank, Ben Vega joins us to shed some light on the challenges and benefits of cross-pollinating data and technology, tailoring services to meet unique needs, exploring alternative [...]
After nearly a decade of development, FedNow has finally arrived. Although there are several private-sector real-time payment options currently available, including the Real-Time Payments (RTP®) network and Zelle®, FedNow is the first U.S. instant [...]
Personal financial management tools built into mobile banking and credit card apps are rapidly becoming a table stakes item for financial institutions. The implications are serious for a variety of reasons. If the PFM functionality [...]
Credit unions are recognized for their community-centric approach and personal touch in handling members' financial needs. However, the financial landscape is evolving fast, and to ensure continued growth, credit unions must evolve too. The key [...]
What is FedNow? The Federal Reserve is revolutionizing the payments landscape with its FedNowSM service, providing seamless and real-time transactions for financial institutions and their customers. This instant payments service is designed for uninterrupted 24/[...]
