Sales is not a swear word
Often when we hear the word “sales”, we cringe and get uncomfortable. Images of the greasy salesperson wearing an oversized sports coat and slimy smile creep into our mind’s eye. Fast talking, pushy, and [...]
News Archives
Become a market leader: Get your competitive edge with FedNow
In today's fiercely competitive financial services market, credit unions face an ongoing challenge to establish themselves as leaders among the thousands of financial institutions. FedNow can provide your credit union with the competitive advantage it [...]
Tips for managing members’ compromised cards
Fraudsters are always looking for a new way to take what is not theirs—cloning debit and credit cards is just one of those ways. In the race to create more convenient tools and services, [...]
Consumers crave better banking service during economic uncertainty
World events have created economic uncertainty, resulting in financial unease among consumers and businesses. Daily necessities, such as food and gas, have grown more expensive. Jobs have been lost and housing costs have risen. People [...]
Consumers surfing the web? Make your bank or credit union website the beach
Surfing (whether on the waves or on the web) requires a destination. The destination for normal summertime surfing is clear: the beach. The destination for web surfing is less clear. In fact, there are millions [...]
Financial institutions should be excluded from ‘data broker’ definition
CUNA filed comments with the Consumer Financial Protection Bureau (CFPB) on its request for information on data brokers. CUNA notes that the inherent sensitivity of consumer financial data highlights the need to ensure it is [...]
This week: NAFCU monitoring hearings on BOI, climate-risk, NCUA’s bylaws rule
The House and Senate remain in session this week with lawmakers continuing to work on must-pass legislation, including the National Defense Authorization (NDAA) and appropriations bills. In addition, NAFCU will monitor several hearings on Capitol [...]
Lending Perspectives: The value of a well-timed, financially sound or mission-driven ‘no’
In the last year, a quote by Warren Buffett gained significant visibility in the field of business strategy. The Oracle of Omaha reportedly said, “The difference between successful people and really successful people is that [...]
Top use cases for document management
While the feature set of a document management system can be robust, it’s not always easy to identify where and how to use the tools effectively. Below are a few use cases that highlight [...]
The CUInsight Network podcast: Community engagement – Zogo (#61)
Thank you for tuning in to episode 61 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Are staffing issues disrupting your strategies?
Like most community banks and credit unions, you may be short-staffed right now — and for the past several months. According to the U.S. Bureau of Labor Statistics, the finance and insurance industry has seen [...]
Women in leadership positions in credit unions: Making real connections
We’ve all heard about love at first sight. It’s a feeling you get that is amazing and you just know you want to continue this forever. What about in business? Do you ever [...]
PODCAST: Celebrating a legacy
The African American Credit Union Coalition (AACUC) will hold its 25th Anniversary Annual Conference July 16-20 at the Atlanta Evergreen Resort. The theme of the silver anniversary event is legacy, which reflects the unique path [...]
Does canceling a credit card hurt your credit?
Perhaps you’re wondering: Does canceling a credit card hurt my credit? It may seem counterintuitive, but closing a credit card can hurt your credit score in the short term. You may be less likely [...]
Success story: A digital banking conversion & a sharp rebound in satisfaction
Leaders at ORNL Federal Credit Union felt they had at least one good reason to pursue a digital banking conversion. Members occasionally had problems logging into their accounts, and they were not shy about sharing [...]