By Dr. Michael Hudson, Ph.D. Credit union leaders and boards must set a course for their credit unions in the year ahead that will provide sufficient flexibility to adapt to the inevitable changes ahead, [...]
Submitted by: Jay Kassing, President MARQUIS In marketing we tend to spend most of our time finding new and creative ways of acquiring new clients and cross-selling existing relationships. And while that is very important, [...]
By: Jay Kassing, President MARQUIS How many folks get results with Tony Little’s “Gazelle”? You know the TV pitchman with the ponytail and the shorts (that no one should actually wear) that sells the [...]
By Steven Holmes, AnyHour Solutions CU Contact Center Savings via Overflow/After Hours Provider The recession has pressured many credit unions to reduce operational expenses and discard many capital-intensive projects. Even before the “Great Recession,” [...]
Maybe it’s because we’re not connecting with them... By: Sharon Simpson, SGS Consulting There are likely many reasons that surveys continue to show a lack of understanding and appeal in the overall industry’[...]
View Article on Credit Union Times “People helping People” Starts at Home By Randall Smith, Guest Blogger I received an interesting email after GAC from a woman at a credit union in New York. She [...]
Chuck Cockburn travels across the United States coaching small and mid-size credit union CEOs on how to create a foundation for long-term success. Submit your confidential question to Chuck by emailing AskChuck@CUinsight.com. [...]
A revolutionary way to build customer loyalty and satisfaction By Kevin Craine and Brad Banyas, Outsourced Management Inc. Some time in the 1990’s things changed. It was once common to send letters and correspondence [...]
By: Randy Smith, Publisher/Managing Editor CUinsight.com CUNA’s Governmental Affairs Conference 2011 is coming to an end. The credit union community made their collective voices heard throughout the week ending with hiking the [...]
By Randy Smith, Publisher/Managing Editor CUinsight.com Elizabeth Warren, Consumer Financial Protection Bureau (CFPB), told the attendees of CUNA’s Governmental Affairs Conference that she wants to build an agency that works for the [...]
Monday was a busy day at GAC. Bill Cheney opened the event to 4,000 attendees. He said “Credit unions need to change the conversation on Capitol Hill” and that “We have a big voice”. [...]
By: Randy Smith, Publisher/Managing Editor CUinsight More than 4,500 people from around the credit union community have made their way to Washington, DC for the CUNA Governmental Affairs Conference which officially kicked off [...]
By: Randy Smith, Managing Editor at CUinsight.com CUinsight.com is off to our nation’s capitol to provide complete coverage of the CUNA Governmental Affairs Conference (GAC) all next week. You can expect updates [...]
By: Randy Smith - Managing Editor, CUinsight.com The six finalists in the CUES search for the Next Top Credit Union Exec made their final presentations to CU leaders at the CEO/Executive Team Network [...]
Contributed By: Steven R. Holmes - AnyHour Solutions The majority of credit unions consider service to be their most important product. In order to provide stellar service to their members ‐ many of whom may be [...]
