Written by Anthony Demangone It isn't easy criticizing a colleague. We might call it "constructive feedback," but for the person on the receiving end, it looks and feels like a critique. If the thought of [...]
by Matt Monge Most interviews are pretty boring, so it stands to reason that most interview questions are also boring. There are certainly exceptions, of course, but by and large interview questions are some of [...]
by: Steve Fowler, President/CEO, South Carolina Credit Union League We are doing business in a rapidly changing environment. If we aren’t making plans to adapt to the changes that affect our business we [...]
by: John Mathes, Senior Brand Strategist, Weber Marketing Group Fear not. This isn’t yet another post in the long line of recent rhetoric on whether the branch is alive or dead. You may be [...]
By Michael Bartlett During the recent Harland Connections conference, Credit Union Journal asked attendees what technology initiatives their credit unions were planning to implement in the final three months of 2012 or early 2013. James [...]
By Michael Hudson Several recent conversations with credit union clients have centered on the idea of using focus groups as part of an internal cultural assessment, while others are looking to focus groups to help [...]
By Guest Blogger Brian Day, TMG Dwolla Product Leader Designed to help people move their money, person-to-person payments (or P2P) is exploding with emerging applications, devices and solutions. Because customers place a lot of trust [...]
By Christopher A. Pajak While we are still dealing with difficult economic times, we’re certainly seeing some positive signs of recovery. In particular, we’re seeing signs that credit unions are beginning to consider [...]
The First Monday in October makes legal enthusiasts like myself as excited as Charlie Sheen in a liquor store. Today marks the start of another Supreme Court term and although the public is understandably more [...]
October 1, 2012 Mr. Randy Smith Publishing/Managing Editor CUinsight.com rsmith@cuinsight.com Re: Letter to the Editor Dear Randy: When I recently challenged credit unions to make a determined effort to hire returning [...]
by: Tom Glatt, Jr., Strategy Consultant, Glatt Consulting Been to a diner to grab a cup of coffee lately? Used to be that to get a cup while out, you'd head to the corner diner. [...]
by: Brad Powell, President/CEO, Axiaware As financial services consumers continue to migrate to the online environment – for an ever-expanding array of services – it is crucial to be good at making their experience as seamless [...]
by: Fred Johnson, President/CEO, CUES Death and taxes aside, the only thing that’s certain in life is that things are going to change. If you’re a leader in today’s world, you’[...]
by: Catherine Klimek, Senior Counsel with Securian Financial Group, Allied Solutions Allied Solutions keeps a close eye on the NCUA’s actions and their impact on credit unions. The recent opinion letter surrounding the legality [...]
By Stuart A. Best, Partner Probate Collections require special care over and above following the law to make sure that proper respect is given to the grieving family. Although probate collections is obtaining payment from [...]
