By Louis Hernandez, Jr. Credit unions have a long and rich heritage of serving as trusted financial intermediaries for Main Street America. They also have exceptional member satisfaction rates and membership growth. Yet, despite such [...]
As we head toward the EDUCAUSE Annual Conference in early November, I’m pondering ways IT organizations can address item #4 on EDUCAUSE’s list of top IT trends for 2012: “Improving the institution’s [...]
Recently I was staying in a hotel and ordered room service breakfast. When my corned-beef hash and coffee arrived, the young lady pointed to a glass of orange juice on the tray and said “Enjoy [...]
by: Jay Kassing, President, MARQUIS What is more difficult, leading men into grave danger during the Vietnam War or mustering a common purpose with willing credit union believers? I think we can agree that it [...]
by: Sara Cottle, Operations Manager, Chippewa County Credit Union & The Cooperative Trust When I was eleven years old, before the days of caller ID, when only rich people had cell phones and we still [...]
By Brad Banyas CEO,OMI Customer Relationship Management is not a new concept. CRM, as it is most commonly known, is a widely implemented model for managing a company’s interactions with customers, clients, and [...]
French Writer Anatole France once stated, “To accomplish great things, we must not only act, but also dream; not only plan, but also believe.” This is exactly what a mission statement is all about. It [...]
By DeAndré Upshaw Truth: I have no idea what half of the correspendence from my financial institution means. Even when i do understand it, I'm not sure why its happening - what is this $3 [...]
by Matt Monge I don’t think most leaders and organizations set out to squelch innovation. I really don’t. But there are some things leaders and organizations do that have the effect of snuffing [...]
Maybe one of the most common “wish list” items of credit unions these days is the desire to “get younger.” The average age of a credit union member is 47 years old. That average has [...]
When I first started working with credit unions I read about a big credit union that had stopped advertising. As a recent college graduate with plans of career success paved by award-winning advertising campaigns, I [...]
by: Harry Stephens, President/CEO, DATAMATX While many consumers don’t bother to read what they consider to be “junk mail,” they are sure to open and carefully review their monthly credit union statement. Smart [...]
Guest post written by Hillary Elder, Director, Money Market Strategies, HighMark Capital Management In November 2011, after months of debate, Congress was unable to arrive at an agreement to gradually reduce the U.S. deficit. [...]
Last month I had the opportunity to facilitate a session at the Texas Credit Union League’s Marketing Conference on “Reviewing & Improving Your Website.” It was a “tear it up” format where two panelists/[...]
Written by Anthony Demangone Whether you are a Republican, Democrat or Senator Bernie Sanders, you'd have to admit that being the President of the United States is not an easy job. This fact is clearly [...]
