It’s about the experience, people! Credit unions must strive to make every member experience memorable – every interaction, transaction, consultation, collaboration, etc. should create feelings and emotions that will last long after the member leaves [...]
If I had a nickel for every time a client asked me to tell them about marketing best practices, I could match The Donald’s proposed charitable contribution. I try to explain that there is [...]
Retail financial institutions have grossly underestimated the technological changes necessary to thrive in a digitally dominated world. According to Celent, an international financial research and consulting firm, a significant majority of banks and credit unions [...]
by Joe Swatek Even community banks and credit unions find they have branches that don’t open the expected number of new accounts. The numbers of customers/members who use the branch fall below expectations. [...]
by Mark Arnold Let’s face it: it’s gut-check time. By the time you read this, 2012 will have scarcely two months of life left in it. The calendar has, for all intents and [...]
Tom Glatt, Jr., Strategy Consultant, Glatt Consulting Ray Ozzie, formerly Microsoft's chief software architect, once famously said: Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, [...]
by Kevin Smith, Director of Volunteer Education, CUNA CUNA’s “Effective Credit Union Board Succession Planning” whitepaper, commissioned by the Community Credit Union Committee, reports that those credit unions ranked in the top 10% of [...]
Third up in this week's CUES Next Top Credit Union Executive finalist series, we have Nate Muniz from PSECU in Harrisburg, PA. Nate's project focuses on his Keystone Network, which is a group of [...]
by Matt Monge There’s a reason that real-deal change leaders are so valuable: there’s often not many of them, at least initially, inside organizations. Within the context of a change effort, that’s [...]
Guest post written by Levi Dayley, Institutional Marketing Specialist at Money Concepts Shel Silverstein, the whimsical American poet, published a poem in 1964 titled “The Giving Tree.” The story follows an apple tree and a [...]
by Steve Rodgers "It’s important to enroll your members and control your payment options in your mobile banking app, because the one who enrolls is the one who controls,” says Richard Crone, founder/CEO [...]
by Ron Daly We send a lot of emails to a lot of businesses here at DigitalMailer. One thing that always amazes me? How many “out of office” replies we get after a send. Sometimes, [...]
Written by Dayvia Nelson - Cloud Topics If you have already moved to a virtual desktop environment or don’t think virtual desktop will ever be right for your organization – this post isn’t for [...]
by Sarah Snell Cooke, Publisher/Editor-in-Chief, Credit Union Times A minister, a conference organizer and an editor walked into a bar… OK, it wasn’t a bar but the gist of the story is true, [...]
by Josh Allison, Founder and Chief Ideator, Think Café Consulting In the last thirty to forty year in the US, we’ve seen an increase in mass product creation, service duplication and as a result [...]
