Budgets and Last Minute Field Goals
Written by Anthony Demangone Apologies to my New York friends. The following photo may bring back terrible feelings. Feelings that took years, and perhaps hours of therapy, to erase. For those of you with a [...]
News Archives
No More Binders Full of Excuses.
I recently visited a handful of credit union and community bank branches, and had an opportunity to observe some of the interaction between “visitors” and staff. Well, actually, it was a lack of interaction I [...]
NCUA’s Hot Button: A Fresh View
By Dwight Johnston, Chief Economist, California and Nevada Credit Union Leagues There is little doubt among credit union executives that the National Credit Union Administration's "hot button" in examinations over the past few months is [...]
Outside the Box: An International Opportunity You Cannot Miss
by Jennifer Bernhardt, World Council of Credit Unions (WOCCU) It isn’t every day that a positive, “life-changing” opportunity comes along. This past year, select groups of credit union professionals from the Dominican Republic, Guatemala [...]
Young Professional Leadership and Career Development in North American Credit Unions
How do I become a leader here? The contributors cited in this report acknowledge that they may not be ready for the big job tomorrow, but they still want to make progress in the meantime. [...]
What Defines a Great Member Experience?
“CEM” spells opportunity Every business thrives on happy customers. Whether you call them “members,” or “clients,” or “customers,” bottom line success depends on the experience customers have with your products, your services and your company. [...]
How to Find the Perfect Checking Account: Think Small
By Brian O'Connell Banks are increasingly looking for ways to increase fees from consumer services - and one way they've done that is to stop offering checking accounts for free. Now banks, large and small, [...]
The State of Branches In The Age of Automated Banking
This extensive, must-read briefing on branches from Bancography tackles everything from transaction declines and location closures to consumer preferences and cross-selling. The rise of electronic transaction channels in banking has raised fundamental questions about the [...]
Election Day as a Deadline vs. a Holiday
by Ron Daly November 6 is Election Day. We're positive that all of our readers are voting - they're all good citizens who are wise, engaged and informed - let's not focus on that. Let's [...]
Watch Live and Vote Today for the CUES’ Next Top Credit Union Exec
Watch Live November 5 from 1:45 p.m. to 3:15 p.m. Eastern All Finalists will come together November 4–7, 2012, at CUES' CEO/Executive Team Network™ in Manalapan, Florida. On the [...]
Of Legends & Men: Lessons In Rebuilding Our Nation
by Kristen Christian, Speaker & Consultant, Founder Bank Transfer Day There are moments throughout history that have defined our nation. We’re all familiar with the story of Paul Revere. The story is so [...]
Performance Data Suggests Credit Union Branch Networks Should Grow
By Michael Downs, Vice President of Marketing, Momentum As the debate continues around the future of credit union branches, Momentum and the Financial Brand recently conducted an analysis that produced several interesting findings to add [...]
Fail, not Failure
by Laura Eblen, Mazuma Credit Union & Cooperative Trust Failure is hard, it’s messy, it can be really embarrassing, and sometimes it just plain sucks. But what if you were graded on your failures? [...]
“High Rates, Bad Service, and Outdated Technology”
by Bo McDonald I flipped on the television one evening during a recent trip to Denver for the CUNA Community Credit Union and Growth Conference. Since we’re close to the election, almost every ad [...]
Is Your Team Aligned? Is it Ready to Execute in 2013?
by Tom Glatt, Jr. As you prepare for the execution of your credit union’s 2013 strategic plans, consider this question: Do you know whether the organizational priorities of your management team are aligned? Furthermore, [...]