by Ken Tumin The recent reward checking rate cuts may not be just due to the awful interest rate environment. There are reports that debit card interchange revenue has fallen for small institutions. According to [...]
by Ron Shevlin Oh, those social media fanatics are good! They’ll twist any number they can get their hands on to make social media look good, won’t they? According to a Social Media [...]
Ebb and flow, crest and trough, ups and down, cyclical; these are all phrases that come to mind when we look at the state of the auto finance world. Nowadays we see many articles that [...]
by Gina Ragusa Key findings from a mid-2012 survey by PNC Bank point to another year of soft profits for small businesses due to a variety of factors, including continued uncertainty surrounding the economy. The [...]
by Henry Meier Recently, the CEO of the now defunct Women’s Southwest FCU pleaded guilty to embezzling $3.4 million from the credit union over an 11 year period. This is quite the trick [...]
by: Mary Monahan Customers desire the flexibility to select the easiest and most convenient channel in which to conduct their business. For instance, I may want start to filling out a loan application at home [...]
by Tom Gandre, PSCU Credit unions, and the credit union service organizations of which they may be members, enjoy a fundamental advantage when it comes to finding better ways to do business and grow. The [...]
by Matt Monge Something that’s always been interesting to me is how leaders–ones we might consider good or even great ones–seem to produce other leaders. Duke’s Coach K might be at [...]
While The Financial Brand refrains from publishing any kind of annual forecast of trends in retail banking, there’s no shortage of experts weighing in with their predictions and resolutions for next year. What are [...]
by Andy Janning While I'm fascinated by the business lessons delivered by popular movie characters, I think there is just as much to be learned by going behind the camera and examining the filmmaking process [...]
by Brad Powell Everyone is strategizing for 2013. Whatever you’re looking at, whether it’s the housing market, new regulations, branch dynamics, shifts in customer behavior or any of the myriad strategic concerns affecting [...]
by Mark Arnold Some of your employees are the best. Some are not. But do you treat them all the same? You should actually treat your best employees like the best. Pamper them a bit. [...]
by Glenn Gibson The idea of running enterprise applications in the cloud is no longer revolutionary. SalesForce.com single-handedly managed to slip cloud-based CRM into many high-profile organizations, without anyone seeming to bat an eye. [...]
by Scott Butterfield The pursuit of high-performing sales associates and outstanding member service representatives continues to intensify, as consumer demand remains low and competition high. For many credit unions, a low-rate, a cash reward, or [...]
By Matthew D. Urban As many politicians and pundits are fond of saying, elections have consequences, and in the case of the Consumer Financial Protection Bureau (CFPB), this old adage certainly holds true. Although much [...]
