Thanks for Treating Me as a Friend
by Jim Jerving The mortgage awards in the Excellence in Lending ceremony at CUNA’s Lending Council on November 5 were given in a year that has witnessed the start of a recovery in the [...]
News Archives
Credit Unions: The Name
by Mike Lawson, CU broadcast Does the name “credit union” bother you? Probably not. Since we are all well entrenched in this industry and say those two words at least 101 times a day, we [...]
BS(A) Regulation?
by Henry Meier Credit union and bank executives who have spent millions of dollars over the last decade complying with the Bank Secrecy Act can be forgiven for dropping the A on the BS (Policy). [...]
The History of Credit Cards
BY DEBBIE DRAGON Credit cards were not always made from plastic and could not always be used to pay for purchases at all retailers. In the 1920’s, credit was offered through individual companies like [...]
Utilizing Multi-channel Communications
by Maria Nowadays with electronic and print communications, you can receive information in many ways via many devices, software interfaces, and networks – even paper still works. Which do you prefer? Mobile? Text? Email? Direct mail? [...]
As Confidence Grows So Do Credit Unions’ Opportunities
By Miriam De Dios, Coopera During this year’s presidential election, the condition of the U.S. economy was a top concern for the general public, but most particularly for Hispanics hit hard during the [...]
Credit Union Call Center: 5 Reasons Your Agents are Disengaged
By Steven Holmes, AnyHour Solutions You stroll into the call center this morning to find two of your agents called in sick….yet again, another 10% are tardy, and most of the others are either [...]
It’s “American Pickers”…Only The Stuff’s Pretty Worthless
by Ron Daly I like "American Pickers". I'm a big yard sale guy and I love the idea of getting a big return on a junky little find. One man's trash is another man's treasure, [...]
Five Ways to Market Financial Services to Consumers Electronically
by Mark Arnold The days of relying on billboards, quarterly print newsletters and statement inserts as the primary ways to reach and market to consumers are long gone. The conversion to the Digital Age is [...]
Top 5 Questions You Should Ask Any Cloud Services Provider
by Glenn Gibson Or maybe a better question is, “Have you considered taking your ECM solution to the cloud?” If you have, chances are you have questions that center around one word:trust. As a [...]
Networking: Mix It Up!
by Sean McDonald Credit union business development professionals (or buisiness development professionals from any other industry, for that matter) need to be master networkers. Many times, the day doesn’t begin at 9:00 nor [...]
The Six Most Dangerous Words in Marketing
by Steve Topper Some things seem to stick in your mind forever. For me, the dumber they are, the longer they stick. One of these things goes back to early 1999. It was when I [...]
What Are The Different Types Of Cloud Platforms For Credit Unions?
by Kirk Drake If your a bleeding edge technology adopter and feel that you could never try a new way to deploy technology than this post isn’t for you. However, if you are beginning [...]
Protect Your Credit Union with Effective Supervisory Committee Practices
By Ron Parker In my 30 years as partner of Clifton Gunderson, LLP, now the largest provider of audit and credit union services in the country, I’ve worked with organizations of all sizes. I’[...]
Aite Group’s Ron Shevlin on What FI Marketers Should Do With Twitter
We are back with part 2 of our discussion with Aite Group's Ron Shevlin. This episode focuses on Ron's latest report: "What Bank Marketers Should Do With Twitter". We discuss why there's so much [...]