Pressure is a Privilege: Growing on Johnson’s Legacy
By Lisa Hochgraf As we prepared to host Thanksgiving for 18 a few weeks back, I found my "Meal, Ready to Eat" as I was getting down the chafing dishes. Commonly known as an "MRE," [...]
News Archives
Key Security Threats For The Year 2013
by Pierluigi Stella, Network Box USA This is always the same question – every year, we try to forecast what will happen, and in the last 10 years, the forecast has always been very right, and [...]
Tailor Products to Meet the Needs of Changing Households
The makeup of American households is changing, points out the U.S. Census Bureau's “America's Families and Living Arrangements: 2012” survey. The shift is paramount for credit unions that must replace aging members with new [...]
Age Doesn’t Matter in Mobile Banking, Study Finds
By Philip Ryan A recent study of 2.5 million online banking customers by Intuit Financial Services found that older customers behave no differently than younger customers in the mobile banking environment. Another important conclusion [...]
Good Check$ Make Good Balance$
by Mark S. Brantley, Esq. In 1803, Chief Justice John Marshall was faced with a constitutional crisis of monumental proportion. Could and/or should the U.S. Supreme Court issue an order to then Secretary [...]
Be Aware of Man-in-the-Phone Fraud
by Nicole Reyes Man-in-the-Phone fraud attacks is a type of cross-channel fraud attack has been on the rise in the last few years. The key to combatting it is to make customers and financial institutions ([...]
7 Money Things to Do Before the Year Is Over
BY AMY HE It’s been a long year of reelections and declining rates, but 2012 is finally coming to a close. We know that all you want right now is to finish the year [...]
Do Disclosures Make a Difference?
by Henry Meier Our well-meaning but ultimately misguided friends at the CFPB pride themselves on their cutting-edge approach to rulemaking. On the one hand, they pay homage to the power of free markets to produce [...]
Loan Growth Strategies for Smaller Credit Unions
by Scott Butterfield A new year is upon us and with it comes a new budget and a new round of loan-growth strategies. While there are signs of life on the lending horizon (the most [...]
3 CEO Transition Tactics: The Victory Lap and More
by Fred Johnson, CUES The trick to retiring gracefully is to prepare well for your exit—and then, when you leave, to never look back. Indeed, in my first CU Insight column of this year, [...]
Relationship-Based Pricing: Putting Customers At The Center Of Everything
by Santosh Kumar Banks and financial institutions, which were never overly concerned with ensuring customer loyalty, are starting to pay the price. That's because the traditional product-centric approach no longer works in a commoditized market; [...]
Simple but effective: 4 Ways to improve your credit union
by Deborah L. Rightmire, Texas Credit Union League Many credit union professionals hear the term “asset/liability management” and they think of interest rate risk. Even though interest rate risk is an important piece of [...]
Random Acts of Kindness as a Marketing Strategy
by Mark Arnold Random acts of kindness. Depending on your perspective it’s a movement, a foundation, a week, a great idea or something we should practice on a regular basis. But is it also [...]
Six Quick Tips to Improve the User Experience for Mobile Banking
By Abbey Smalley My name is Abbey Smalley, and I’m a Lead User Experience and Visual Designer for Perficient’s XD team. I have had the opportunity to work with financial institutions on various [...]
The New Face of Consumer Banking?
by Steve Topper Today, the face of consumer banking remains a landscape dotted with a variety of brick and mortar banks and credit unions - each with its unique name and logo. Remote ATMs reinforce [...]