By MIKE ANDERSON When we talk about personal finance, we toss around a lot of terns: APRs, credit scores, mortgage principals… you get the idea. It’s easy to get lost in all these numbers, [...]
By. Matt Monge The feeling you get when you build a great culture is extraordinary. It creates a sense of unity, excitement, and unbelievable pride. People typically light up when they talk about a great [...]
By. James Marshall A lukewarm Saturday afternoon, I land at Dulles airport following an eight hour flight from London. I am in Washington DC for my first ever Credit Union conference in the USA. I [...]
By Joe Swatek Why does your bank or credit union have a website? I know the real answer is, “Because all the other financial institutions do.” That’s apparent when I visit some FI websites, [...]
by NICO Individual development accounts, also called matched savings accounts, are special savings accounts that help low-income individuals and families reach particular financial goals, like paying for a home, paying off student loans, or starting [...]
BY W. MICHAEL SCOTT Most financial institutions (FIs) gather and analyze product and service metrics and other business intelligence (BI) in some form. However, branch and senior management often overlook an area overflowing with invaluable [...]
by Kirk Drake We are nearing the mid-way point of our Credit Union Cloud series. In the prior post we covered the key obstacles and road blocks that we hear about moving to a credit [...]
By Jillian Pevo Some people gulp down a double-mocha-latte on their way out of the door each morning. Others need that time on the treadmill to feel good about the day ahead. I knew I [...]
By. James Robert Lay, PTP New Media & CU*SWAG What makes your credit union different and stand out in your community? Think about it for a moment... By nature, you may have answered, “great [...]
The Financial Brand looked at the marketing budgets for the 100 biggest credit unions in the U.S., revealing a number of insights that will surprise anyone in the banking industry. The Financial Brand pulled [...]
By Bo McDonald Many credit unions tend to operate by myths from within the industry. Likewise, many credit union business and marketing plans are written and executed surrounding those same myths. I’m not pointing [...]
By. Walt Laskos, CUDE, The Laskos Group I like to think that a credit union’s cooperative values and principles are akin to the “special sauce” we like to taste on many of our favorite [...]
By Michael Cochrum, CU Direct Credit unions have been celebrating success from Bank Transfer Day, which triggered a rise in credit union membership over the last 18 months. But has the success in attracting new [...]
By Ron Shevlin In a speech at the recent GAC conference, CUNA president Bill Cheney said: “Service excellence will be achieved by providing services that are forward moving and constantly improving. Proof of success will [...]
By. Shazia Manus Faced with an incredibly fast-paced and shifting marketplace, credit union and community bank leaders can and should look outside the industry for inspiration on the use of game-changing strategies. Sports, and even [...]
