A quick scroll through the news reveals inflation and a tough job market rivaling against the financial goals of the American people. Yet, credit unions continue to support members and communities with low rates, personal [...]
As the threat landscape facing financial service providers evolves in complexity, more credit unions are formalizing their risk management programs by dedicating a C-suite or senior leadership position to the task. Often carrying the title [...]
The U.S. Supreme Court yesterday heard oral arguments in the CFPB v. CFSA case. In July, NAFCU, CUNA, and the American Association of Credit Union Leagues (AACUL) filed a joint amicus brief in support [...]
The Carolinas Credit Union League Board of Directors—at its September meeting—approved an additional contribution of $182,975 to the National Advocacy Fund (NAF) to support ongoing CUNA-League efforts against the big box interchange [...]
For many C-Suites, discussions around loan and deposit pricing, and funding strategies are now beyond the short-term band-aid. Leadership teams are expanding their views to grapple with the inevitable – What may the future hold when [...]
We don’t take success as chance and that’s why we are committed to sharing ideas proven by your peers to drive growth and elevate any financial practice or wealth management program. Here are [...]
Abbott and Costello showcased how easy it is to miscommunicate in their famous routine, “Who’s on First?” The bit shows two characters unable to understand each other, primarily because “Who” is both the beginning [...]
The banking industry is facing a pivotal generational shift. Gen Z, born between 1997 and 2012, now makes up a sizable portion of the U.S. population. With their unique behaviors, values and tech fluency, [...]
It’s among credit union teams’ worst nightmares: The digital banking conversion that was designed to improve the member experience fails—locking users out of their accounts, not showing balances, making wire transfer features inaccessible. [...]
Last week, I had the pleasure of presenting at NAFCU’s Regulatory Compliance and BSA Seminar. My presentation was different than the normal lecture style of presentations at NAFCU Conferences. Instead, I essentially conducted a [...]
Member service is no longer based on transactions. The buying experience has evolved from a model focused on purchases to one centered on a member’s experience. Nowadays, what sets you apart is the satisfaction [...]
I’m always curious about corporate culture so I often ask individuals about the culture of their organization … I’ve been surprised when the answer is, “Oh, we don’t have a corporate culture.” I [...]
I’ve spent my thirty-eight-year credit union career articulating the Credit Union Difference. Whether through marketing communication as a past VP of Marketing or knocking on doors as a VP of Business Development, community development [...]
The European Network of Credit Unions (ENCU) and World Council of Credit Unions (WOCCU) joined the Croatian Credit Union Association to convince key policymakers in Croatia’s capital to address the regulatory challenges preventing credit [...]
The NCUA recently announced 142 low-income and minority depository institution (MDI)-designated credit unions received $3.1 million through the Community Development Revolving Loan Fund (CDRLF). “These grants have a track record of success,” said [...]
