Starting my first job at the credit union was like walking into high school for the first time, intimidating. Picture extremely long, brightly lit hallways, new teachers and a lunch room full of strangers (friendly [...]
by Matt Monge All of you out there who blog know there are some posts that everyone else in the world is going to think are rubbish. Absolute rubbish. (You’ll just have to imagine [...]
by. Keith Leggett A coalition of 12 trade groups sent joint letters last week to Reps. Steve Stivers (R-Ohio) and Ed Perlmutter (D-Colo.) thanking them for their help in urging the Consumer Financial Protection Bureau ([...]
Do you wish your customers a happy birthday? It’s a chance to make a cross-sell offer and to strengthen the banking relationship with your bank customers or credit union members. Obviously, your message shouldn’[...]
by. Henry Meier On Thursday, the National Consumer Law Center sent a letter to NCUA criticizing 9 federally chartered credit unions for engaging in pay-day lending practices. This was not the first time the Center [...]
by. Philip Ryan Mobile photo bill pay is seeing faster adoption than traditional bill pay, and is also beating traditional bill pay in usage on the smartphone, according to data from the mobile software development [...]
When it comes to your credit union’s growth in tomorrow’s economy, it’s all too easy to slide into the attitude of “prepare for everything and hope for the best”. It’s an [...]
Nearly every financial institution nationwide offers business services, comparable products, financial management guidance, lending packages, online services, etc. to attract and retain consumers. Establishing a Business Development Program that appeals to today’s businesses, however, [...]
The number five has some interesting associations. It is a prime number (also a Fibonacci, Pell, and Markov number for those with a math background); biblically, five is the number of grace; and in pharmacology [...]
by Bo McDonald American Playwright and Novelist Thornton Wilder once said: “In advertising, not to be different is virtual suicide.” Credit unions will often ask me for one thing to improve their marketing. I tell [...]
by Robin Remines There are apps for everything. Are you wondering what the best DR apps are? This post is for you. One of my favorite things to do while at a client site is [...]
Part I - Ignoring A Scandal by Jim Blaine A reasonable person can - and should - have several concerns about the latest round of proposed rule-making on derivatives from the NCUA. But, three concerns [...]
By Lisa Hochgraf In recent history, participants in CUES Net, the CUES-members-only listserv, were talking about how to best reach and serve younger members. Tonya Gail, marketing director at $86 million Box Elder Community Credit [...]
by. Bill Vogeney Part 6: The value of score migration analysis As an introduction, I was inspired to write this article for my series on portfolio management due to a post several months ago on [...]
by. Ron Shevlin Chris Skinner recently published a blog post titled Banks designed for humans, not money in which he argues that: “Branches are banks’ retail stores but were designed for money. They were designed [...]
