by. Aaron Passman If your credit union is still taking a wait-and-see approach to mobile banking, you are in danger of missing the boat if you don't act quickly. "The boat is getting pretty dang [...]
by. Gabriel Baird What do business leaders and their teenage children have in common? In most cases, it’s not the belief that the greatest singer of all time Justin Bieber.Both young people and [...]
By Melanie Friedrichs Last week Mashable published an article by Douglas Rushkoff called “Can the internet Replace Big Banks?” Although a small community of enthusiasts often writes about the intersection of finance and technology on [...]
by Andy Janning 22 years ago, I stepped into the world of financial services for the first time. If I could write a letter of guidance and encouragement to that very green and cocky 17-year-old, [...]
As credit unions and consumers continue to evolve in an ever increasing digital world, there will be substantial changes in the way credit unions align people, product and process. by James Robert Lay, PTP New [...]
by Bo McDonald Before you read this post, take a moment to look around at the marketing materials in your credit union and those pieces out in public right now. What is the message? Is [...]
The Financial Brand has ranked the social media activity for the top 100 banks and credit unions around the world. The Power 100 is an interactive list of retail banks and credit unions who have [...]
Many years ago I was introduced to the writings of John C. Maxwell, one of the foremost experts on leadership. His books and tapes are among the best-selling ever on the subject of leadership. He . [...]
Successful credit unions make it their mission every day to deliver WOW member service, and there’s no better feeling than those occasions when your contact center staff knows it has succeeded brilliantly. Frank Kovach, [...]
By Lisa Hochgraf One of the great stories I can tell from my CUES travel is that, back in 2010, I walked the "sixth" member of Aerosmith to Starbucks in downtown Vancouver, British Columbia. (I [...]
by Matt Monge I’m just a bank teller. I’m just a customer service rep. I’m just a trainer. I’m just a new hire. I’m just a receptionist. I’m just [...]
By Henry Meier Here’s a banking paradox for you. If your credit union is like the Federal Reserve, you need to make sure that you have more currency on hand than ever before. Despite [...]
By Kirk Drake If you are responsible for performing Disaster Recovery Testing for your organization or Credit Union this post is for you. Disaster Recovery Testing is the process of simulating a recovery of your [...]
The age of disruption is upon us, and its progression is unpredictable yet continuous. Mobile, social, cloud, real-time, the biggest technological disruptors are just that…disruptive. It is in how we embrace disruption that allows [...]
by. Gina Ragusa Job seekers should consider applying at a credit union as the Credit Union National Association (CUNA) reports that industry employment numbers are on the rise. Referencing data from the National Credit Union [...]
