News Archives

Turn Prepaid Reloads into Relationship-Building Opportunities

Turn Prepaid Reloads into Relationship-Building Opportunities

by. Konrad Christensen Walmart recently made headlines, announcing it will let customers reload other brands’ prepaid cards in their stores. At the same time, the big-box retailer also said customers no longer have to stand [...]

Qualified Mortgages for Dummies

by. Henry Meier True to its word, the CFPB released a guide to implementing the qualified mortgage regulations.  The guide is the first of several the Bureau plans to release to help lenders, particularly small [...]

A Refreshing Look At Risk….

A Refreshing Look At Risk….

by. Jim Blaine Spent some time this week at a Federal Reserve Bank of Atlanta (FRBA) sponsored Financial Markets Conference. Know most of you will find it highly unlikely or hilarious, but it was quite [...]

Leaders, Hymnals, and Perfect Posture

Leaders, Hymnals, and Perfect Posture

by. Matt Monge No matter how many times they explained it, it still just looked silly to me. Exasperated, they would finally give up, roll their eyes, and their faces would tell me that they [...]

Top 10 Credit Union BIA Business Process

Top 10 Credit Union BIA Business Process

by. Robin Remines If you’ve completed your Business Impact Analysis (BIA)and are wondering how your top processes compare to your peers then this post is for you. We’ve performed hundreds of BIA [...]

The Competitive Advantage of an Online Customer Experience

The Competitive Advantage of an Online Customer Experience

by. Mark Arnold The term personal banking kind of loses its luster when it comes to the online experience provided by most financial institutions. As new online technologies emerge, consumers are expecting the same level [...]

The NCUA, Credit Unions & Fair Lending

The NCUA, Credit Unions & Fair Lending

Anyone listen in on the Fair Lending conversation put on by the NCUA for Credit Unions last week?  Pure sex, right? by. Jay Kassing, Marquis Anyone listen in on the Fair Lending conversation put on [...]

Outstanding Chief Executive Shares Wisdom

Outstanding Chief Executive Shares Wisdom

by Jessica Jones As president/CEO of MECU of Baltimore, Inc. and the 2012 CUES Outstanding Chief Executive award winner, Bert J. Hash Jr. is a highly accomplished man. In his 16 years leading MECU, [...]

Let’s Cut Down the Theme Song and Get to the Bar

by. Ron Daly I used to love watching Cheers. A funny show with a great cast, Cheers lasted through eleven season, a female lead change (are you a Diane fan or a Rebecca fan?) and [...]

In Defense Of Bank Branches

by. Ron Shevlin I got this from a CNBC article on bank branches: “Mobile transactions are easier for customers and cheaper for banks to service, according to Diebold, a company which specializes in ATM and [...]