Want a World Famous Credit Union?
If you’ve never visited a Texas Roadhouse in your travels, you need to do so. You won’t leave without a smile. Servers, cooks, and hostesses dance in the aisles, peanut dust is at [...]
News Archives
Being Local: How Closing Branches Effects Your Community Brand
If your bank or credit union builds its brand around “being local,” then you need to think seriously about what will happen when you start closing branches. Because that day could be right around the [...]
3 Reasons to Streamline Your ‘Onboarding’ Process with Kofax’s Drew Hyatt
Most credit unions don't take their member "onboarding" process for granted, but there are some instances where the task presents a few disheartening hurdles that could jeopardize a consumer's ability to easily join your [...]
Steps to Improving Bank Cross-Sell Performance
by. Jim Marous With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a steady stream [...]
Accounting For The Next Financial Crisis
by. Henry Meier As I pointed out in a previous blog post, even though my father was able to get five kids through college and give himself the flexibility to play the occasional weekday game [...]
PNC’s Gift to Community Banks and Credit Unions
by. Steve Topper As the last of the top 20 banks in America to drop free checking, PNC’s gift to community banks and credit unions shouldn’t be ignored or go unused. You might [...]
Conducting Research Using Social Media
As social media continues to evolve, more businesses are finding different ways to benefit from it. Listening, learning and engaging are still the three guiding principles to using social media for business. Now a fourth [...]
CUES Heartland Council Recognized
By Kristie Wimmer It was my great pleasure to visit the CUES Heartland Council (serving Kansas, Oklahoma, Missouri and Arkansas) in April, and present one of the nine 2012 CUES Outstanding Council awards to the [...]
The Credit Union’s Five Love Languages
I’m a firm believer that most good relationships start with a series of events and move through a natural progression starting with…Awareness (of that person or service), moving towards Interest, then Desire (or [...]
Retirement Savings Incentives Listed Among Possible Tax Reform Options
The Senate Finance Committee has released its Economic Security tax reform option paper containing a laundry list of retirement savings incentives among the possible tax reform options. The non-exhaustive list is just the latest indication [...]
The Ultimate Credit Union Magic Trick
The new movie Now You See Me is about Robin Hood-inspired magicians who use their magic to steal from the rich and give the conjured money to the poor. About 20 minutes into it, the [...]
Millennials Agree–Convenience Rules, Even Without A Bank or Credit Union
By Tom Since we are unveiling our latest consumer research report tomorrow, “Growth and Revenue Potential for Emerging Financial Services,” this week, we have been closely following the news seeking stories about trends for emerging [...]
Using Big Data To Predict Online & Mobile Banking Needs
BY JIM MAROUS Investing in online and mobile channels was not intended to simply provide additional channels for customers to access their accounts. The promise of reduced costs, increased cross-sales and enhanced service was the [...]
How do you measure “Member Experience?”
Top Priority Experience Managing the customer experience a top strategic priority among industry leaders today. It should be no surprise that customer satisfaction and customer retention are top-of-mind for these businesses, particularly in light of [...]
Privacy vs Security ~ The PRISM Program
I can't speak about how Americans feel in general about this program, but I can speak about how I personally feel. If I am to believe the words of the whistleblower who brought all this [...]