One Reform on Which We Can All Agree…I Hope
Credit unions are like any other business. If they don’t execute a viable plan for continued growth, they are going to die. The only question is: How long they are going to linger? Our [...]
News Archives
Latest Financial Technology with FinovateSpring 2013
by Mike Lawson It would be a vast understatement to say the rapid-fire Finovate shows are a smashing success. Since we started interviewing Eric Mattson a few years ago, Finovate's CEO and virtual ringmaster, the [...]
How Does My Credit Union Prepare For The May 7Th DDoS Threat?
by Hugh Smallwood If you are getting bombarded with information about the May 7th potential cyber attacks and do not know what to do, this post is for you. Anonymous, AnonGhost, Izz ad-Din al-Qassam; you [...]
Bottom-Line Branding
John Costello, President Global Marketing & Innovation Dunkin’ Brands Inc., discussed in his insightful keynote how credit unions can build a strong brand in a changing world. While Dunkin’ Donuts is a global giant, the [...]
Good Credit – I Want That!
by. Holly Petraeus and Corey Stone Did you know that there are now dating websites where potential partners provide their credit score for you to check out? People know it’s important to have good [...]
The Seven “Bs” of Service & Sales
by. Mark Arnold Service equals sales. That is a simple but true formula: the better you serve consumers the more sales you typically have. Too many times we separate the two, when in fact they [...]
Credit Unions Can Be Disruptors Again
CO-OP’s THINK conference underway right now. One of the interesting things going on there this year is the debate Thursday, May 2, between those to prefer measured change and those who lean toward massive [...]
Business Intelligence Requires Good Accessible Data
Business Intelligence (BI) is becoming increasingly necessary for credit unions, not just for analyzing loan portfolio risks, but for making better strategic decisions. In other words, BI is about more than just reporting delinquency, losses [...]
Credit Union’s Twitter Accounts Hacked – It Happens
It’s been in the traditional and social media news a lot this past week or so – hacked Twitter accounts. The first big story came from the hacking of the @CBSNews family of Twitter accounts. [...]
Mastering the Three Moments of Truth
by Tracy Conner What makes one credit union more successful than another? Why are some credit unions struggling to grow their membership, while others are growing at a double-digit pace? Why are some credit unions [...]
4 Potentially Awkward Things Leaders Do
by. Matt Monge There are certain things that make sense to us. Other things? Not so much. Some stuff is just a little awkward, right? Some people’s working styles seem reasonable. Other folks? Not [...]
Building a Better Board in ‘The Extra 30 Minutes’
by. Christopher Stevenson A month or so ago, NCUA board member Michael Fryzel wrote an excellent article about an easy way to incorporate ongoing professional development into credit union board meetings. He called it "The [...]
Volunteers: The Secret Weapon of the Credit Union Movement
by. Rob Rutkowski As part of my CFPB presentation, I talk about how credit unions can better leverage volunteers as a cost cutting tool. I figured that I could put some more meat on the [...]
Financial Marketing’s Fuzzy Math
by. Joe Swatek Be careful what you say. Some people are paying attention. As you know from reading my blog posts, I encourage financial services marketers to focus on the benefits a customer or prospect [...]
Five Elements of a Successful Compliance Culture
Ever since I started delving into compliance as part of my work in the industry, I’ve noticed a dichotomy between the importance of compliance and the respect it is given within the industry as [...]