True or false - blogging can take on a pivotal role in helping you leverage you and your credit union’s expertise in your market? Answer = ?. I just want to know who started the whole [...]
by Anthony Demangone Recently, I asked a successful credit union CEO if he had any advice for a new CEO. He mentioned a number of things, but one of them really struck me. As a [...]
A lot of businesses have young employees that have the ability to help out an organization tremendously. Most credit unions are searching for ways to bring their average membership age down. Tapping into your young [...]
CONSIDER THIS ANECDOTE: For years and years, an Italian family passed down its famous tomato sauce recipe from one generation to the next. Grandma would carefully teach the children how to make it and the [...]
Loyalty is built on customer experience, not cost Customer loyalty is a critical success factor for any business. And these days banks and credit unions face a huge question: Does it make more sense to [...]
by Kristin Locklear Sonoma. The backdrop for some of the nation’s most beautiful scenery and wine was also the backdrop for this year’s NAFCU CEOs and Senior Executives Conference. And what a backdrop [...]
by Ron Shevlin There’s plenty of good advice out there on how to run a strategic planning session or offsite. As it pertains to credit unions, check out Mark Arnold’s blog or CU [...]
by Danielle Warchol There is a lot to love about credit unions, especially when they’re compared to banks. They lack the huge conglomerate feel that many big banks have, and they often have a [...]
by. Ed Brett In the past year I’ve conducted 30-plus interviews for “professional” positions reporting to me, positions requiring both technical skills and strong experience. After about the 10th interview I started making notes [...]
by. Laura Li Analysts and commentators talk about millennials (also generally known as Gen-Y) in hushed tones, as if we’re not in the room and on the web, reading every single thing they postulate [...]
by. Matt Monge I hate to outline things that may generally be true of what some would consider “creative” leaders, because I don’t want that to misconstrued as me positing that some humans are [...]
by Steve Van Beek Last week, I shared two slides from my upcoming presentationHow the CFPB Impacts Your Credit Union at NAFCU's Directors Conference in Asheville, NC. One of the key takeaways will be the [...]
Have you ever read an article about how brainstorming in a formal corporate setting just doesn’t work? Yet the CUES staff successfully brainstormed hundreds of ideas for CUES—and created the foundation for a [...]
Earlier today, credit union leadership summarily fired all members of the Training staff. Usually, we would keep the reasons confidential due to trivialities our attorneys refer to as “laws” and “ethics”, but this situation was [...]
The credit union industry is driven by its values. A look at some historical highlights leading to the establishment of the American industry shows the values upon which it was built. The first credit unions [...]
