By Lisa Hochgraf In recent history, participants in CUES Net, the CUES-members-only listserv, were talking about how to best reach and serve younger members. Tonya Gail, marketing director at $86 million Box Elder Community Credit [...]
by. Bill Vogeney Part 6: The value of score migration analysis As an introduction, I was inspired to write this article for my series on portfolio management due to a post several months ago on [...]
by. Ron Shevlin Chris Skinner recently published a blog post titled Banks designed for humans, not money in which he argues that: “Branches are banks’ retail stores but were designed for money. They were designed [...]
by. Henry Meier Remind me not to pick up the bill if I ever go to an ice cream parlor with Chairwoman Matz. The vanilla she likes is way too expensive for me and the [...]
For most consumers, buying a home is the most exciting investment in their lives. The purchase marks a major event for the whole family since this property is not only their largest asset, but also [...]
Many credit union leaders are frustrated by the ever-increasing requests from regulators to analyze their loan portfolios. The challenge has been having the right technology and resources in place to conduct regular analysis of portfolio [...]
Sending privacy notices to consumers informing them of what types of personal information a financial institution will or will not disclose is a great idea. By law, financial institutions must fully inform the consumer of [...]
As deposits continue to grow and loan growth is a struggle, many credit unions are wondering what they can do with their overnight funds to pull in some extra yield. Below is a case study [...]
The California Department of Financial Institutions (DFI) issued a warning about credit unions using certain language about their fields of membership in their advertising. In the April monthly bulletin, the California DFI issued a statement [...]
by. Mark Arnold Everything in your credit union or bank is communicating. While marketing pieces are important, they are just a tiny blip on your branding radar. As Howard Schultz, CEO of Starbucks, once famously [...]
by. Royce Yeager The Cloud, The Cloud, The Cloud. Wondering where the rubber meets the road? This post is for you. The cloud has many advantages. Primary of which is the fact that with the [...]
by. Matt Monge Yesterday we looked at a creative culture from an individual level, but today I want to zoom out and look at it from a broader, organizational level. What are some practical considerations [...]
Personal service has long been recognized as a key feature that makes credit unions attractive to their members. Yet credit unions, similar to other financial institutions, have found that automation is increasingly indispensable to their [...]
By now you’re likely aware of the growth opportunity in serving the Hispanic community. Hispanics are the largest, fastest-growing, youngest and most underserved group in the U.S. and if your credit union is [...]
by John A. Vardallas, CAE, CUDE With all the recent events unfolding in the American business and political sector, perhaps the most concerning isn’t so much the competency of leadership, but rather its ethics. [...]
