Sales: The face of the CU
Every department within an organization serves a role and an important function. Some are more support roles and on the back side of your organization. Others are involved more directly with members or customers. I [...]
News Archives
NCUA issues letter on resumption of federal student loan payments
NCUA issued a Letter to Credit Unions (23-CU-08) Wednesday on resumption of federal student loan payments. Federal student loan interest resumed Sept. 1, and payments restart in October. "As federal student loan payments restart, some [...]
How to report fraud on your credit report
Monitoring your credit reports should be a staple of your financial routine, much like checking your bank and credit card accounts. Even if you rarely use the credit you already have or aren’t planning [...]
NAFCU Reg committee highlights DOL proposal, SCOTUS case, interchange, more
NAFCU’s Regulatory Committee met Tuesday to discuss the latest issues and proposed rules open for comment, including the Department of Labor’s (DOL) proposed rulemaking on wage exemptions, the oral arguments from the CFPB [...]
Surge deposits: Straight up with a twist
For the past few years, I’ve written about the varying circumstances surrounding surge deposits. From “the death of” to the “resurgence,” it seems to be a consistently hot topic—this year, with a slight [...]
$1T in 2023: 4 ways to support your members during a credit card crisis
The summer of 2023 saw a new record as Americans surpassed an astonishing $1 trillion in credit card debt, according to the Federal Reserve Bank of New York. The coupling of both high interest rates [...]
Leaders in Lending | Ep. 125: High-touch service in changing commercial lending tech
Banks and lenders may have been historically resistant to adapt technology, but they’re catching up at the community banking level in droves. The shift of consumer and business expectations around tech continues to rise [...]
New community bank survey claims credit unions are not the competition
Community banks and credit unions are often seen as two sides of the same coin. While they still have their differences (with community banks being for-profit and credit unions non-profit), they find common ground in [...]
Downright scary commercials…and what your credit union marketing can learn from them
Halloween is still 26 days away, but that doesn’t mean it’s too early to talk about scary stuff. Just ask elementary school aged kids – they’ll tell you Halloween is the whole point [...]
An update on state data privacy laws
In 1999, the Gramm-Leach Bliley Act (GLBA) created a federal data privacy rule. This rule, implemented by Regulation P, governs how financial institutions can share a consumer’s information. Specifically, Regulation P requires that a [...]
Steering credit unions toward a greener, more inclusive future
As I sat down to draft this article, our town of Madison, WI, had just broken a heat record set in 1960. News of this record was just after the tragic updates about wildfires in [...]
Do your digital offerings meet member needs?
In the rapidly evolving digital landscape, credit unions must continually evaluate and upgrade their digital offerings to stay competitive. As an increasing number of consumers shift towards online banking, the traditional brick-and-mortar banking model is [...]
The curious leader: Unlocking success in credit unions through questions and active listening
In today's fast-paced credit union landscape, senior leaders often find themselves engrossed in strategy, performance metrics, and financial outcomes. However, an essential yet frequently overlooked aspect of effective leadership is the trio of curiosity, insightful [...]
The growth opportunity hiding in plain sight
Small businesses are an essential part of the American economy. Over 33 million small businesses in the US employ 62 million Americans— representing 46% of private sector jobs. Many of these business owners are already [...]
GoWest member credit unions raise $1.2M for CMN Hospitals
Credit union leaders collaborated to raise $1.2 million for 11 Children’s Miracle Network Hospitals during the “The Totally Awesome CU4Kids Auction & 80’s Prom Bash” held in Spokane Oct. 4, as part [...]