See Jack Assume
by Matt Monge Perception can be a wonderful and awful thing, can’t it? It’s especially wonderful when accompanied by a good sense of self-awareness and emotional intelligence. It’s especially awful when it’[...]
News Archives
The 10 Golden Rules of Mortgage Lending and Why They Hurt Credit Unions
To understand just how bad Dodd-Frank's mortgage lending regulations are for credit unions, imagine a world in which the legislation passed but without its regulations. What you would have is a series of legislative commandments [...]
MSR Turnover: The Silent Killer of Profits
No matter the industry, call centers are infamous for high turnover. The costs of agent/MSR turnover can be the single largest cost variable in a call center, or member service operation, and the one [...]
What’s the Point of Your Credit Union’s Web Video?
I saw Jurassic Park in the summer of 1993 and I was sold. Nearly ten years later, I was enrolled as a student in the Radio-TV-Film program at the University of Texas. And after a [...]
Using Your ‘Unaccustomed’ Hand is Always Work, but Sometimes Worthwhile
By Lisa Hochgraf How often do you get out of your usual habits and think or take action in new ways? If you're like most of us, you don't do this all that often. During [...]
The Five Killers of Innovation
by Anthony Demangone Every business wants to innovate. You want to stand out. To create a "wow" factor with your customers. Or members. This article by Kaihan Krippendorff highlights the five personality types that kill [...]
Three Steps Toward DDoS Attack Mitigation
by Royce Yeager From our DDoS Partners at Radware, here is an interesting blog from their archives on DDoS Attack Mitigation Strategies. Read the original article here. It was originally published by Ronen Kenig on [...]
The Secret of Product Penetration May Reside in Your Financial Institution’s Location
by. Jeff Falk The key to success (or failure) of your financial institution’s (FI) product and service offerings may be determined by the region of the country in which you do business. New research [...]
7 Things That I am REALLY Getting Tired of Hearing…..
No intro to this post – I’m just going to jump right in…. “That won’t resonate with our credit union’s members” – how can you possibly know that without trying it first? I hear [...]
The Strategic Benefits and Challenges of Stress-Testing Your Loan Portfolio
by. Mary Ellen Biery As the recent NCUA guidance shows, credit unions should be start looking into a methodology for stress-testing their loan portfolio and identifying concentrations with potential risk. According to the NCUA’s [...]
Branches Have a Strong Future as Alternative Channels
by. Brett King Back in 2008 I started talking about the BANK 2.0 concept and the consumer behavior shift that would result in the bulk of customers in developed economies abandoning branches over the [...]
A Realistic Approach to Bank and Credit Union Advertising
by. Joe Swatek Most ad copy I write promotes banks and credit unions and their products, and attempts to help them open more accounts. I describe the real advantages and benefits for the consumer as [...]
The Looming Impact of Dodd-Frank
Dodd-Frank's Impact Dodd-Frank impacts lenders in many ways. In the span of less than two years there are now many new rules that will have material impact on the conduct of all mortgage originators and [...]
Novelty Comes in Flavors: Better and Different
By Lisa Hochgraf A month ago, when the CUES staff gathered in Madison to brainstorm strategic ideas for the organization's future, session co-leader Bill Shepard of The Creative Problem Solving Group,Buffalo, N.Y., put [...]
An MBL Program Can Offer Great Promise
Member Business Loans (MBLs) can be excellent vehicles for achieving risk diversification and higher yields while combatting shrinking margins and disproportionate exposure to potential losses on portfolios heavily weighted in favor of consumer loans. However, [...]