by Tom Glatt Jr The Glatt Consulting Credit Union Industry HealthScore has been updated to reflect credit union performance data from the first quarter of 2013. The latest score calculation is 2.446, an improvement [...]
by Steve Topper Finally, a credit union-sponsored magazine ad that beats all others I’ve ever seen – banks included. Needless to say, as an ex-bank marketer and now a prolific bank marketing blogger, I see [...]
For credit unions with residential mortgage and home equity loan and line-of-credit portfolios, stress testing – looking at the projected behavior of borrowers under various economic scenarios – is necessary to establish loss reserves. In addition, it [...]
Before coming to CUES, I had heard a lot of good words in the industry about CEO Institute. This spring, I had the great fortune to finally participate, attending the full week of CEO Institute [...]
By Lisa Hochgraf Take a peacock feather. Place the tip in the palm of your hand. Try to balance it there while looking at your hand. That's a tough assignment. But then do what CUES' [...]
by Diana Zablit Virtual payment services are being developed so rapidly that they are poised to change the world of personal finance—but why. And what does this mean to credit unions? The short answer [...]
Credit Unions Give Back to the Community By Brad Banyas, OMI Each year our organization participates in a number of credit union community fundraisers. On the surface this involvement is a chance to play some [...]
by Matt Wilcox My presentation tomorrow on Right Channeling I’m in Miami — yeah, life is tough — for the 7th Annual Mobile Banking and Commerce Summit. Tomorrow afternoon I’ll speak on mobile banking as [...]
by Matt Monge I’ve seen and heard it time and again. “We’re going to fix our culture.” Or, “For the next six months we’re going to focus on our people.” Or, “I [...]
Financial Services firms lead the way with Automotive, Retail and Healthcare According to a new industry report, more and more organizations are embracing integrated marketing; an approach that integrates online, mobile and social media with [...]
by Jared Miller According to Mashable, about 80% of companies planned to use social media for customer service by the start of this year; about 62% of consumers had already used social media to address [...]
Robert Allen Zimmerman turned 72 last week. So I felt it appropriate to focus this month’s Rock & Roll for Credit Unions article on the artist better known as Bob Dylan. As I settled [...]
Credit unions are a little different. You always have been. And that’s a good thing--something to embrace and celebrate. Maybe you don’t know it yet, but it gets better. We know it is [...]
by Bo McDonald There are four things that seemingly have nothing in common: A basketball, a cello, a bicycle and your credit union. If you’re a sports fan you may know the name Phil [...]
For most credit unions, the member experience is largely defined by a familiar pathway: retail interaction. While many credit unions might not think of themselves as retailers, all can probably agree that the main way [...]
