How Technology & Economics Are Changing Branches
Is technology causing branches to close but service to thrive? That is both a question and the title of a new white paper from two of CUNA’s Councils (the Operations, Sales & Service Council [...]
News Archives
Credit Unions: Are You Playing Games?
by. Sean McDonald One of my favorite business books is called “Customer Satisfaction Is Worthless. Customer Loyalty Is Priceless,” by Jeffrey Gitomer. While I am personally thrilled that Gitomer wrote an entire book on this [...]
The Cooperative Trust Changes Hands – What Does That Mean for the Future?
by. Jimmy Marks For the first time in its history, The Cooperative Trust has undergone a leadership change. Brent Dixon, the organization's creator and, for want of a better term, "Motivational Shepherd", has stepped down. [...]
The Branch’s Love/Hate Relationship with Technology
by Brian Bailey, NCR Corporation. Technology has killed the bank branch. You’ve heard this refrain before. Online banking. Intelligent deposit ATMs. Mobile banking. The future of mobile wallets. These technologies that make our lives [...]
Home Equity Loans, Lines of Credit and More: Funding Your Remodeling Project
by LAURA Summer is the perfect time to start working on a home repair or remodeling project. If you’re building something major, like a new bathroom, deck or storm shelter, you’ll probably need [...]
The New Community Bank
In recent years there has been a tremendous loss in the number of institutions known as community banks. And although they continue to play a significant role in certain communities, it has been diminished. According [...]
Credit Union Technology Metrics
One of the hardest challenges for any Credit Union is establishing meaningful IT Metrics for your credit union. Sure it is easy to come up with things like uptime metrics or age of servers but [...]
Guidance Is Nice. Sure…But Do We Have To Follow It?
by Anthony Demangone Chances are, most members of a credit union's executive team did not come up the ranks of the credit union's compliance or audit teams. Thoughts of the Code of Federal Regulations or [...]
10 Keys to Driving Auto Loan Loyalty
Auto sales finally are moving back toward pre-recession levels. With 14.8 million new units sold at the end of 2012 and another 40.5 million used vehicles changing hands, credit unions can and should [...]
3 Ways Your Credit Union Risk Assessment Can Help You Sleep
by Robin Remines Today’s credit union leaders are faced with the growing complexity of securing their I.T infrastructure while strictly adhering to an exponentially growing body of regulations. We have clients ask us [...]
Using Twitter in Disaster Recovery
By Jim Benlein, CISA, CISM Simple. Direct. Effective. Fast. If asked, many credit unions will point to these as key reasons they use Twitter to connect and communicate with members. The fact that Twitter is [...]
Inside scoop on Hispanic marketing for Credit unions with Coopera’s Gruber
It's no secret that the Hispanic population holds great potential for credit unions today and well into the future. But how do credit unions effectively capture this all-important audience's attention? Well, we invited Coopera [...]
Spread and Yield Considerations in Member Business Lending
by. Loren Houchen Member business lending (MBL) represents an attractive asset class for credit unions when executed with due diligence. MBL can be a profitable investment with good returns accompanied by product, rate, term and [...]
3 Things To Change About The Qualified Mortgage Rule
by. Henry Meier Yesterday’s Financial Institutions and Consumer Credit Subcommittee hearing on CFPB’s qualified mortgage regulations ended up being more than a cathartic exercise in bureau bashing. When you get bankers, supervisors, credit [...]
Having Passion Really Does Pay!
American Express recently launched its Passion Project (#Passion Project). This is a six-month campaign and social media initiative where anyone is invited to submit an idea for a project by answering two simple questions: 1) [...]