Expanding the Co-operative Influence
In his parable “The Sinking Ship,” Daniel Quinn tells the story of a ship that’s beginning to sink. Although the Captain orders the lifeboats lowered, those on board choose to divide into groups based [...]
News Archives
A Culture That Cross-Sells Home Loans
By Wallace Jones Cross-selling home loans means taking service excellence beyond the “people helping people” mantra with which credit union leaders and employees are so familiar. It means service excellence becomes personal, as all employees [...]
Mobility Because?
As the drive for mobility by members increase, credit unions are facing the unintended consequences associated with fueling the consumer appetite for mobile banking applications. These are natural “cause and effect” circumstances that should be [...]
Consumer Watch: New Breed of Payday Lender Emerges with So-Called Optional Fee
In a new twist, one amorphous payday loan network known as FastLoan4Me has found another way to grab money off of consumers: Undisclosed “optional” fees that are tacked on to “free” applications. FastLoan4Me.com and [...]
The Bottom Line Isn’t the Bottom Line
by. Matt Monge Some of the world’s foremost intellects have told us by way of their arts and mediums that money is the end all of this existence of ours. And even those who [...]
4 Things You REALLY Need To Know To Start Your Credit Union Day
by Henry Meier There are some days when finding something to write about is more difficult than finding a Yankee team that’s won the world series in the last 20 years without a steroid [...]
What Do Credit Unions Brand For?
by Amanda McMeans In recent years, “brand” has become somewhat of a buzzword in business. While a lot of people think it is an intangible and amorphous word with little meaning, your company’s brand [...]
InfoComm 2013 Orlando: An Overview
by Dave Averdick This was my first time attending InfoComm and while I wasn’t sure exactly what to expect, I knew I was in for a great experience. If you’re unfamiliar with the [...]
Why Consumers Choose Prepaid Cards
by Konrad Christensen As more financial institutions (FIs) begin to offer prepaid card products, it’s important to know more about how, and why, customers are making the decision to add a prepaid card to [...]
Banks Versus Credit Unions: Much Ado About Nothing
by Jeff Marsico Credit Unions don't pay taxes! They're trying to steal our business customers! I often quote Sun Tzu from his over 2,000 year old book, The Art of War. One of my [...]
Factors You May Not Have Considered About Student Loans
There has been much discussion over the last couple of years concerning student loan debt and whether the high growth rate in student lending presents a scenario for another debt bubble. For many lenders, the [...]
5 Steps to Engage Employees to Bring Service to Life
Words on a piece of paper, a poster, or a card are just that ... words. And that is just where they will stay – in the training manual, poster in the break room, Intranet, etc., unless [...]
Creating the Perfect Marketing Campaign
Marketing sometimes feels like divining wine. You have to get the right offer with the right messaging in front of the right people at the right time. But you don’t need a crystal ball [...]
Little Boxes: Create Something Really Great
Working in creative means you're one part escape artist, one part demolition man, and one part box enthusiast. by Jimmy Marks It's December 13, 2011. I'm sitting in my living room with my then-girlfriend as [...]
The Branch of the Future Starts Here – Q&A with Intuit and Andera
Physical branch visits are declining so the “digital” branch is now the primary way customers interact with your bank. In fact, Intuit data shows that people who bank online and via their mobile and tablet [...]