News Archives

Q3 2023 economic outlook for financial institutions

Q3 2023 economic outlook for financial institutions

Overall, the financial sector appears well positioned for an economic downturn. Arguably, the predicted recession has been one of the most forecasted in economic history. As such, financial institutions have had plenty of time to [...]

Curing what ails medical debt

Curing what ails medical debt

What credit unions have known all along federal regulation may now agree: For too many years, medical debt and collections have weighed heavy on consumers and members credit scores. Due to the rising price of [...]

The 4 steps to transform member engagement

The 4 steps to transform member engagement

In today's rapidly evolving financial landscape, credit unions have an extraordinary opportunity to redefine how they connect with their members. By embracing digital branching and omni-channel communications, they can supercharge member engagement and set themselves [...]

Berger, Nussle: Banks continue to get CU difference wrong

Berger, Nussle: Banks continue to get CU difference wrong

In response to another attack from bankers questioning the credit union industry’s tax exemption and motives, NAFCU President and CEO Dan Berger and CUNA President and CEO Jim Nussle set the record straight on [...]

5 questions for credit union leaders

5 questions for credit union leaders

Last month we co-hosted a webinar for credit union leaders covering what they should know about outsourcing a credit card program and what to consider when seeking a partner. Here are five questions from the [...]

Banking success requires real-time data-driven engagement

Banking success requires real-time data-driven engagement

The Digital Banking Report has consistently found that financial institutions rank improving the customer experience as the top strategic imperative that will drive success in the future. Yet, in spite of this stated priority, few [...]

How to prevent identity theft: 5 tips to protect yourself

How to prevent identity theft: 5 tips to protect yourself

78% of Americans are concerned about sharing their personal information online, according to our Q2 2023 Consumer Pulse survey. And it’s with good reason — that same survey found that 42% of all Americans have [...]