Consider the fact that building a new credit union branch costs on average between $700,000 - $2 million, in addition to the $250,000 - $500,000+ required for maintaining the branch and staff [...]
We have been addressing foundational ways to increase leadership capacity through building value-based communication channels that establish trust, encourage collaboration and innovation among employees and engage members. A recently published study from The IBM Institute [...]
No matter what your age, receiving a cancer diagnosis can be devastating. But imagine you’re a child receiving that news who doesn’t understand the full extent of what that means. But once treatments [...]
By Lisa Hochgraf Logic has it that if you make a mess, you clean it up. Brett Christensen applies this logic in the first of several successful collections staffing strategies he recommended to attendees of [...]
Many CEOs throughout the credit union industry are retiring or are thinking of retiring. It would benefit these credit unions whose CEOs have their sights set on the next chapter of their lives to [...]
BY ROHIT CHOPRA AND KRISTEN MESSINAToday, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face when dealing with their lenders and servicers. Last [...]
By Matthew D. Urban, Attorney On March 20, 2013, the Consumer Financial Protection Bureau (CFPB) announced in a blog post¹ its intent to study the costs that financial institutions, including credit unions, incur in order [...]
by Henry Meier All you credit union and banking executives having your first cup of coffee this morning can sip it knowing you are a bit more secure from frivolous lawsuits. Yesterday, the Governor’s [...]
by. Henry Meier My headline is only a slight exaggeration. In case you missed it, a federal court in the District of Columbia yesterday struck down the Federal Reserve’s regulations implementing the Durbin Amendment. [...]
Many of you that fly frequently have probably noticed the mad dash people make to turn their cell phones and other gadgets on as soon as (if not before) the pilot gives the all-clear signal. [...]
The difference between a product-centric financial institution and one that is truly client centric? The sales process. Unfortunately, investments in development of frontline staff are falling short. by. Jeff Batchelor Picture a customer service representative [...]
BY MEGAN MIRANDA “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and [...]
Credit Unions find new opportunity with Cloud CCM It is hard to avoid the buzz around “The Cloud” these days, and for good reason. Using the cloud to access information, storage and services can dramatically [...]
Change is constant. That’s especially apparent in today’s core banking platform space. The recent acquisitions in the marketplace will undoubtedly encourage some credit unions to explore changing core providers. I don’t have [...]
In the swirling cloud of discussion among the “pro-branch” and “anti-branch” loyalists, something still seems to get lost. Will the market even support the branch location? In the absence of this data, making informed decisions [...]
