Will a Banking Relationship Lead to a Breakup?
by. Joe Swatek “I don’t want a relationship with the guy who sells me aspirin. I just want my headache cured.” That quote, found in a direct marketing article, is credited to Emily Soell, [...]
News Archives
Does Vacation Really Exist For IT Pros?
In a way, I’m both an IT professional and an IT manager as all the people in our SOC report to me. As such, I try to see this issue from dual perspectives - [...]
We Have Met the Enemy and It Is Us
The title character in the Pogo comic strip (how many remember?) once uttered the now famous line, "We have met the enemy and it is us." He could have been talking about credit unions. There [...]
Your Focus of Collaborating is Probably Wrong. Ours Was!
Everyone I’ve ever ran into has stated that the larger credit unions have “economies of scale” and that’s why they are more efficient than smaller credit unions. The smaller shops then try to [...]
Are Your Leadership Skills Meeting Expectations?
Underperforming, stealing supplies, misuse of vacation time, neglecting company policy and high number of errors. All reasons employees may find their way to the “chopping block” of the HR department. To those that witness these [...]
Good Teachers See Their Subjects Everywhere
By Lisa Hochgraf At the close of one day of CUES Advanced School of Risk Management in Boston, instructor John Bugalla told me about how he loves to shop outlet mall sales for Ralph Lauren [...]
The Basics of the Member Business Loan
At the end of 2012, credit unions had over $41 billion in member business loans outstanding, but as more credit unions either add member business lending programs or aim to grow their existing programs, the [...]
Five Expert Opinions on the ROI of Branding
What is the return on investment (ROI) of branding? It’s a question many CEOs and CFOs ask their marketing executives. Although hard to formally calculate, it’s an extremely important question to answer. However, [...]
Cross-Selling Your Financial Institution’s Products
by. Jeff Falk Although cross-selling continues to be a popular strategy for growth among community financial institutions (FI), at least one industry observer believes these strategies are often unsuccessful. The reason, marketing services leader Jim [...]
What Drives the Decision to Switch Banks?
by. Karen Licker A decision to switch banks is often driven by a mix of frustration with the previous bank and attractive offerings from the new bank. Attracting new business within the retail banking industry [...]
Large Credit Union CEOs Earn More Than Bank CEOs
by. Keith Leggett This may come as a surprise to most people; but CEOs at credit unions with at least $250 million in assets earn more than their counterparts at comparably sized banks. A recent [...]
Is It Time For Boards To “Tee It Forward?”
by. Henry Meier Anyone who watched the final round of the PGA Championship yesterday in which 37-year old Jason Dufner outdueled 43-year old Jim Furyk to win his first major championship not only was treated [...]
8 Signs You May Be a Meddling Manager
by Matt Monge 8 Signs you may be a meddling manager (or person, for that matter): 1. It’s not enough that people answer you one time. You have this need to know everything, even [...]
Unite for Good is Going Global
Every year, credit unions around the globe celebrate International Credit Union Day®, an annual event celebrating credit unions’ mission and ability to improve the lives of individuals, families, communities and countries around the world. On [...]
Will You Crash When You Grow?
Dropbox grew from 2,000 to more than 40,000,000 users in three years. To most of its customers, the service is just a convenient way to save and retrieve their digital "stuff" in [...]