Whenever there is an issue involving a regulated industry, one question that gets repeatedly asked is how much information should be publicly disclosed? While economists would argue that more disclosures and better information allow individuals [...]
Last week, I attended the golden anniversary conference of the Defense Credit Union Council. It was quite a celebration and it gave me the opportunity to once again be among the elite within our movement, [...]
by Dennis Agle In the course of conducting business, you discover a potential compliance concern. As you dig a little deeper, you realize that it more extensive than you had first hoped. Now the question [...]
I recently had the opportunity to interview Tim Harrington, founder and president of TEAM Resources. Tim is a strategic planning expert and author of Eisenhower On Enlightened Leadership. Tim has worked with banks and credit [...]
by. Robin Remines Are you looking for ways to improve your credit union disaster recovery plan? At Ongoing Operations, we are engaged with hundreds of credit unions who are continually looking for ways to improve [...]
by. Henry Meier A report released yesterday by the Financial Crimes Enforcement Network (FinCEN) underscores one of the key areas for policy makers to consider as they grapple with housing reform. If we’re going [...]
by. Philip Ryan Before we arrive at completely self-service banking, we need a little mediation involving human beings. One form that mediation is taking is video teller assistance in the ATM environment. Bank of America [...]
by. Mike Lawson A decade or two ago auto leasing used to be a luxury or a way to get into a more expensive car of you didn't have the cash for it. Today, [...]
by. Roy Page As not-for-profit organizations, credit unions tend to view themselves as distinct from other types of businesses. This mindset can potentially be used for competitive advantage, yet for many credit unions it translates [...]
Now that summer is coming to a close and the hope of a normal schedule tries to return to our lives, it’s good time to take a step back from the social media tornado [...]
I’m not looking for sympathy, but I want you to know that my daughter is a “Directioner,” which means she is a die-hard follower of the UK boy-band, One Direction. Aside from listening to [...]
I love Google. I mean capital L to the O to the V to the E, love Google! It is easy to use, inventive, free…and it reminds me that I am not alone. I [...]
By Samantha Paxson If you ask a credit union employee or consultant where they think people should put their money – credit union or bank – the winner, of course, is credit union. But how exactly do [...]
by. Craig Johnson If you don’t communicate with customers, your competition will How often do you communicate with your customers? Is it once a day? Once a month? Once a year? Most companies find [...]
by. Tom Picciano It seemed easy enough after the telephone call. The tech support guy from the cable company set up an in-home visit for Monday. He told me to drop by the cable store [...]
