Credit Unions Need Tri-Sector Leaders?
Steve Ballmer, Microsoft's CEO for the past 13 years, recently announced that he would be stepping down a year from now. This means that he can take more time saying goodbye than the Yankees' Mariano [...]
News Archives
EMV Migration and the Credit Union Brand: What Could it Mean for You?
EMV-chipped technology is already common in the payments industry throughout Europe, Canada, Australia, Mexico, Latin America, Africa and most of the Asia-Pacific countries. It is easy to see why many of these countries were so [...]
Back to the Basics: Storytelling 101
In its simplest form, marketing is storytelling. Let’s briefly revisit the lessons from elementary English class about what storytelling is. It’s about the who, what, when, where, why and how. Now as a [...]
Five Ways to Build an Enviable Workplace
by. Lana J. Chandler It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work,” maintains Honey Shelton, president of InterAction Training (Humble, Texas). “Demonstrating a [...]
Citizen Bankers
by. William Azaroff This was a unique experience for me—a tight, focused session with colleagues from around the world, including Canada, Denmark, Germany, Bangladesh, Italy, Uganda, France, the Netherlands and the UK. I was [...]
Surrendering Market Share to More Non-Bank Competitors
by. Steve Topper In their ongoing desire to target more affluent customers the nation’s thousands of community banks and credit unions appear to be fighting over a diminishing piece of the consumer pie. In [...]
Evolving Tactics In Network Attacks Call For Employee Vigilence
by. Henry Meier At least three U.S. banks have lost millions of dollars recently after hackers gained control of their wire transfer systems, according to an article in PC World and a widely read [...]
How to Build a Financially Fit Gen Z with BizKid$ Danielle Brown
by. Mike Lawson Financial literacy for kids in this country is an absolute must to set the stage for their future financial stability. To set these wheels in motion, the quirky, fun, and award-winning [...]
Does Chicago’s ‘Cupcake ATM’ Suggest Creative Options for Credit Unions?
By Lisa Hochgraf Last week I mused about the value of the new-fangled ATMs that link the traditional ability to do withdrawal and deposit transactions with the new ability to have a video conference with [...]
You May Not Be As Powerful as You Think You Are
Leadership generates power, not the other way around. Many leaders don’t get that and try to barrel their way through leading a team by one giant ring through their noses. They tell you what’[...]
The Credit Union Member’s Growing Preference for Mobile Banking
Smartphones are a part of daily life. A recent IDC report estimates that 49% of the entire U.S. population uses a smartphone. By 2017, that number is expected to reach 68%. Of people that [...]
Montana Credit Unions Champion for CMH
There is a synergy brewing in Montana for support of Children’s Miracle Hospitals and the potential is endless. The initial effort will furnish a house where families stay at low-cost when children need treatment [...]
Going To College: The Difference Between Gen Yers And Boomers
by. Ron Shevlin Dropped the middle daughter off at college this week. A painful reminder of not only how old I am, but how my maturity level has failed to keep pace with my chronological [...]
Improving Satisfaction Among Credit Card Customers
by. Karen Licker Although credit card satisfaction continues to improve, a large percentage of customers indicate they do not fully understand their card’s terms, benefits and rewards program, according to our J.D. Power [...]
Could a Compliance Committee Benefit Your Credit Union?
by. Brian Godwin Depending upon the size and complexity of your credit union, a Compliance Committee can be a great asset for your compliance program. The committee should be made up of individuals from each [...]