Some credit unions have returned to the good old days of offering reward programs to show member appreciation. Direct rewards can be matched to a specific financial behavior change. Indirect rewards pay interest on balances [...]
by. Anthony Demangone When Dan Berger took the reins of NAFCU, he started uttering a phrase over and over. Extreme member service. Credit unions and trade association are a lot alike on this point: without [...]
In October 2012, Hurricane Sandy brought flooding and destruction to credit unions and businesses along the East Coast. And in May tornadoes ripped through Oklahoma, decimating a branch of Tinker Federal Credit Union. Every credit [...]
The Return of the ARM sounds like a bad horror movie that you’d see on really late night TV, but it’s actually a growing movement in mortgage lending. According to a recent article [...]
by. Mike Lawson Today's financial services are in a state of perpetual change. Just look at where we were five years ago compared to where we are right now -- then imagine where we'll be [...]
Should banks and credit unions even try to make banking a more enjoyable experience? Is this a strategy that can lead to buried treasure, or is it a search for fool’s gold? by. Kate [...]
Although credit unions across the country had begun to see increased loan growth through the end of 2012, that loan growth still fell behind competing banks and finance companies. When viewing credit union loan growth [...]
Even though our economy is still in recovery, the progress it’s made during the past few years, along with the ability that we have as Americans to adapt to changing circumstances, has made it [...]
by Michelle Harbinak Shapiro If your customers can use their cell phones to track the location of their friends, upload embarrassing pictures to Facebook or download and listen to music, why do your employees have [...]
In the course of business, I’m fortunate to work with a large number of marketing professionals at credit unions across the country. It’s a diverse group, with asset sizes ranging from a few [...]
By Lisa Hochgraf Hypothesis: Extroverted leaders enchance group performance when employees are passive, but introverted leaders are more effective with proactive employees. This most interesting assertion was supported by the results of a pair of [...]
by CUNA eScan The improving economy will require credit union leaders to review their compensation programs and retention strategies, according to the 2013-2014 CUNA Staff Salary Report. "Credit unions that aren't rewarding their employees [...]
by Kirk Drake Sometimes information is too good not to want to share it again. We’ve updated our most popular cloud blogs this week just for you! If you are considering a move from [...]
Financial institutions need to radically streamline and simplify their online account opening forms. And it doesn’t really require any new technology, just a new way of thinking by. Jim Marous Despite changes in technology [...]
by Mark Arnold Sales. The mere mention of the word sends some people—including many of your staff—into convulsions. Some of our employees fear sales. Some of them view sales reluctantly. And some of [...]
